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A Facilities Management Agreement sets out how a property management company will handle the day-to-day operations of buildings, offices, or communities in the UAE. It covers essential services like maintenance, security, cleaning, and technical systems management while following local municipality regulations and Dubai's Property Law.

These agreements are crucial for UAE property owners and developers since they establish clear performance standards, outline emergency response procedures, and define the scope of facilities management services. They typically include specific requirements for green building compliance, service level benchmarks, and detailed cost structures - all aligned with UAE's strict property management standards.

Consider putting a Facilities Management Agreement in place when taking over a new commercial property, residential complex, or mixed-use development in the UAE. This agreement becomes essential before hiring service providers to handle maintenance, security, and day-to-day operations of your property.

The timing is particularly critical when launching new developments in Dubai or Abu Dhabi, transitioning between management companies, or upgrading existing facilities to meet new sustainability requirements. Getting this agreement right from the start helps avoid service disruptions, maintain property values, and ensure compliance with UAE's strict property management regulations and RERA guidelines.

• Basic Service Agreement: Covers essential building maintenance, cleaning, and security services - ideal for single commercial buildings or small residential complexes in the UAE
• Comprehensive FM Agreement: Includes advanced technical systems management, sustainability programs, and specialized services for large mixed-use developments
• Master Services Agreement: Used for managing multiple properties under one contract, common among Dubai's major developers and property management firms
• Performance-Based Agreement: Links payment to specific KPIs and service levels, following RERA guidelines and UAE property management standards

• Property Owners/Developers: Initiate and sign Facilities Management Agreements for their UAE properties, setting service expectations and budgets
• FM Service Providers: Professional companies that execute the agreement's scope, providing maintenance, security, and operational services
• Building Managers: Oversee daily implementation and coordinate between owners and service providers
• Legal Teams: Draft and review agreements to ensure compliance with UAE property laws and RERA regulations
• Tenants/Occupants: Benefit from and must comply with facility management protocols outlined in the agreement

• Property Details: Gather complete information about the facility, including size, type, and specific maintenance requirements
• Service Scope: List all required services, from basic maintenance to specialized technical systems management
• Performance Metrics: Define clear KPIs and service level agreements that align with UAE property management standards
• Budget Parameters: Calculate detailed cost breakdowns for each service category and payment terms
• Compliance Check: Review current RERA guidelines and local municipality requirements for facility management
• Documentation: Collect necessary licenses, permits, and insurance certificates from service providers

• Parties & Scope: Full legal names, roles, and detailed service specifications aligned with UAE requirements
• Term & Renewal: Clear contract duration, extension conditions, and notice periods for changes
• Service Standards: Specific KPIs, quality benchmarks, and reporting requirements per RERA guidelines
• Payment Terms: Detailed fee structure, payment schedule, and penalties for late payments
• Insurance & Liability: Required coverage types and limits under UAE law
• Termination Rights: Grounds for contract termination and handover procedures
• Dispute Resolution: UAE jurisdiction clause and preferred method of resolution

A Facilities Management Agreement differs significantly from a Property Management Agreement in several key aspects, though both deal with real estate operations in the UAE. While property management focuses primarily on tenant relations, rent collection, and basic property oversight, facilities management encompasses a broader range of technical and operational services.

• Scope of Services: Facilities management covers specialized technical systems, maintenance protocols, and complex operational requirements for building infrastructure
• Technical Expertise: FM agreements require detailed specifications for mechanical, electrical, and safety systems maintenance, while property management focuses on administrative and financial aspects
• Regulatory Compliance: FM agreements must address specific UAE technical standards and building codes, beyond the basic property management requirements
• Service Level Metrics: FM agreements include detailed performance indicators for technical operations, while property management agreements focus on occupancy rates and financial metrics