The Master Service Agreement And Statement of Work is essential for businesses operating in the UAE that require a structured approach to service delivery relationships. This document type is particularly relevant in the UAE's dynamic business environment, where companies need flexibility in service arrangements while maintaining legal compliance. It provides a foundation for ongoing service relationships by combining a comprehensive master agreement with project-specific statements of work, allowing parties to establish general terms once while efficiently agreeing to multiple specific engagements over time. The document must comply with UAE federal laws, including the Civil Code and Commercial Code, and considers specific requirements for different industry sectors, data protection, and commercial relationships in the UAE context. It's especially useful for long-term service relationships where scope, pricing, and deliverables may vary across different projects or phases.
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Key Requirements PROMPT example:
Master Service Agreement And Statement Of Work
"I need a Master Service Agreement and Statement of Work for an IT services company based in Dubai providing cloud infrastructure services to financial institutions in the UAE, with specific emphasis on data protection and financial services regulatory compliance."
1. Parties: Detailed identification of the contracting parties, including full legal names, addresses, and registration details as per UAE requirements
2. Background: Context of the agreement, relationship between parties, and general purpose of the service arrangement
3. Definitions: Comprehensive definitions of terms used throughout the agreement, including specific UAE legal terminology where relevant
4. Scope of Services: General framework for services to be provided under the MSA, with reference to specific SOWs
5. SOW Process: Procedures for creating, approving, and executing Statements of Work
6. Term and Termination: Duration of the MSA, renewal provisions, and termination rights compliant with UAE law
7. Payment Terms: Pricing principles, invoicing procedures, payment terms, and currency considerations
8. Service Provider Obligations: Core obligations, service standards, and compliance requirements
9. Client Obligations: Client responsibilities, cooperation requirements, and support obligations
10. Intellectual Property Rights: Ownership and licensing of IP, aligned with UAE IP laws
11. Confidentiality: Protection of confidential information and trade secrets
12. Data Protection: Compliance with UAE data protection laws and data handling requirements
13. Liability and Indemnification: Limitation of liability and indemnification provisions permitted under UAE law
14. Force Majeure: Events excusing performance, adapted to UAE legal context
15. Governing Law and Dispute Resolution: UAE law governance and dispute resolution procedures
16. General Provisions: Standard boilerplate clauses adapted for UAE legal requirements
1. Compliance with Islamic Law: Required when parties wish to ensure Shariah compliance or when dealing with Islamic financial institutions
2. Foreign Ownership Provisions: Needed when service provider is a foreign entity, addressing UAE foreign ownership restrictions
3. Security Requirements: Required for services involving sensitive data or critical infrastructure
4. Change Control: Recommended for complex or long-term service arrangements
5. Business Continuity: Important for critical services or regulated industries
6. Anti-Corruption Compliance: Recommended for international service providers or government-related projects
7. Local Content Requirements: Needed when dealing with government entities or regulated sectors
8. Environmental Compliance: Required for services with environmental impact or in regulated industries
9. Insurance Requirements: Important for high-risk services or when required by specific industries
1. Template Statement of Work: Standard format for all project-specific SOWs
2. Service Levels and KPIs: Detailed service level requirements and measurement criteria
3. Rate Card: Standard pricing and rate information for services
4. Data Processing Agreement: Detailed data handling and protection requirements
5. Security Requirements: Specific security protocols and requirements
6. Approved Subcontractors: List of pre-approved subcontractors and their scope
7. Technical Requirements: Detailed technical specifications and standards
8. Change Request Template: Standard format for requesting and documenting changes
9. Required Insurance Coverage: Detailed insurance requirements and minimum coverage levels
10. Contact Details and Escalation Matrix: Key personnel and escalation procedures
Authors
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Professional Services
Construction and Engineering
Management Consulting
Financial Services
Healthcare
Education
Telecommunications
Oil and Gas
Real Estate
Manufacturing
Logistics and Transportation
Media and Entertainment
Retail and Consumer Services
Relevant Teams
Legal
Procurement
Operations
Commercial
Finance
Risk and Compliance
Project Management Office
Business Development
Technical Services
Account Management
Service Delivery
Relevant Roles
Chief Executive Officer
Chief Legal Officer
General Counsel
Legal Director
Commercial Director
Procurement Manager
Contract Manager
Project Manager
Operations Director
Business Development Manager
Risk Manager
Compliance Officer
Technical Director
Service Delivery Manager
Account Manager
Finance Director
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