The Standard Service Agreement serves as a foundational legal document for businesses operating in Austria who provide professional services to clients. It is specifically designed to comply with Austrian legal requirements while incorporating best practices in service delivery and contract management. This template is suitable for both business-to-business (B2B) and business-to-consumer (B2C) relationships, though specific provisions may need adjustment depending on the relationship type. The agreement addresses key aspects required by Austrian law, including service specifications, payment terms, liability limitations, and termination rights, while maintaining flexibility to accommodate various service types and industry-specific requirements. It incorporates provisions from the Austrian Civil Code (ABGB), Commercial Code (UGB), and relevant EU regulations, making it particularly suitable for businesses operating in the Austrian market or providing services to Austrian clients.
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1. Parties: Identification and details of the contracting parties, including full legal names, registration numbers, and addresses
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of the services to be provided, including specific deliverables and service standards
5. Term and Termination: Duration of the agreement, renewal terms, and conditions for termination
6. Fees and Payment Terms: Service fees, payment schedule, invoicing procedures, and late payment consequences
7. Service Provider's Obligations: Key responsibilities and commitments of the service provider
8. Client's Obligations: Key responsibilities and commitments of the client
9. Intellectual Property Rights: Ownership and usage rights of pre-existing and newly created intellectual property
10. Confidentiality: Protection and handling of confidential information
11. Liability and Indemnification: Limitation of liability and indemnification obligations
12. Force Majeure: Provisions for handling events beyond reasonable control
13. General Provisions: Standard legal provisions including notices, assignment, severability, and entire agreement
14. Governing Law and Jurisdiction: Specification of Austrian law as governing law and jurisdiction for disputes
1. Data Protection: Required when personal data processing is involved, detailing GDPR compliance measures
2. Service Levels: Include when specific performance metrics and service levels need to be maintained
3. Warranty: Specific warranties for the services, recommended for technical or specialized services
4. Insurance: Required when specific insurance coverage needs to be maintained
5. Compliance with Laws: Include when services are in regulated industries or require specific regulatory compliance
6. Subcontracting: Include when the service provider may need to engage subcontractors
7. Change Control: Include for long-term or complex services where scope changes are likely
8. Non-Solicitation: Include to prevent hiring of each other's employees
9. Audit Rights: Include when client needs rights to audit service provider's performance or compliance
1. Schedule 1 - Service Description: Detailed technical specifications and scope of services
2. Schedule 2 - Service Levels: Detailed service level agreements, KPIs, and performance metrics
3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
4. Schedule 4 - Data Processing Agreement: Required GDPR compliance documentation if personal data is processed
5. Schedule 5 - Contact Details: Key personnel and contact information for both parties
6. Schedule 6 - Required Insurance Coverage: Specific insurance requirements and coverage levels
7. Appendix A - Technical Requirements: Technical specifications or requirements for service delivery
8. Appendix B - Security Requirements: Information security requirements and protocols
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Professional Services
Consulting
Healthcare
Financial Services
Manufacturing
Construction
Education
Telecommunications
Marketing and Advertising
Legal Services
Facility Management
Business Process Outsourcing
Engineering Services
Relevant Teams
Legal
Procurement
Sales
Operations
Business Development
Risk and Compliance
Contract Management
Account Management
Service Delivery
Executive Leadership
Relevant Roles
Legal Counsel
Contract Manager
Business Development Manager
Operations Manager
Project Manager
Procurement Manager
Sales Director
Chief Executive Officer
Chief Operating Officer
Commercial Director
Risk Manager
Compliance Officer
Account Manager
Service Delivery Manager
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