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The Customer Service Representative Experience Letter is a mandatory document under German employment law, specifically required by §109 of the German Industrial Code (Gewerbeordnung) and §630 of the German Civil Code (Bürgerliches Gesetzbuch). It is typically issued upon the conclusion of an employment relationship or upon request during employment. The document serves as an official employment reference, providing detailed information about the employee's role, responsibilities, performance, and conduct in customer service positions. It must follow the German principle of 'benevolent evaluation' while maintaining truthfulness, and includes standardized phrases that have specific meanings in German business culture. The letter is crucial for future employment opportunities and must comply with both employment law requirements and data protection regulations (GDPR). It serves as a comprehensive evaluation tool that potential employers rely on for hiring decisions.

1. Letter Header: Company letterhead including full company details and date

2. Employee Personal Information: Full name and professional title of the employee

3. Employment Duration: Precise start and end dates of employment

4. Position Description: Detailed description of role, responsibilities, and tasks performed

5. Performance Assessment: Evaluation of work quality, knowledge, capabilities, and achievement of objectives

6. Behavioral Assessment: Description of conduct towards supervisors, colleagues, and customers

7. Reason for Departure: Standard phrase indicating reason for leaving (usually stated as employee's wish)

8. Closing Formula: Standard closing with future wishes and gratitude expression

9. Signature Block: Date, place, company representative's name and position, signature