This Data Center Service Level Agreement is essential for organizations requiring professional data center services in Denmark. It establishes a legally binding framework that defines the relationship between data center service providers and their customers, incorporating specific requirements under Danish law and EU regulations. The agreement is particularly crucial for businesses needing reliable, secure, and compliant data center operations, addressing key aspects such as facility specifications, service levels, security measures, and environmental compliance. This document type is commonly used when establishing new data center services or updating existing service arrangements, ensuring alignment with Danish energy efficiency requirements, data protection regulations, and industry best practices.
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Key Requirements PROMPT example:
Data Center Service Level Agreement
I need a Data Center Service Level Agreement for our Danish financial services company that ensures 99.999% uptime and includes enhanced security protocols for financial data, with service commencement planned for March 2025.
1. Parties: Identification of the data center service provider and the customer, including full legal names, registration numbers, and addresses
2. Background: Context of the agreement, brief description of the services, and general purpose of the arrangement
3. Definitions: Detailed definitions of technical terms, service metrics, and other key terms used throughout the agreement
4. Service Description: Overview of the data center services, including facility specifications, basic infrastructure, and general service scope
5. Service Levels: Detailed service level commitments, including availability, performance metrics, and measurement methodologies
6. Security Requirements: Physical and logical security measures, access controls, and security protocols
7. Data Protection: GDPR compliance measures, data handling procedures, and privacy safeguards
8. Customer Obligations: Customer responsibilities, access rules, and compliance requirements
9. Fees and Payment: Pricing structure, payment terms, and billing procedures
10. Service Credits: Compensation mechanism for service level failures and calculation methods
11. Term and Termination: Contract duration, renewal terms, and termination conditions
12. Liability and Indemnification: Limitation of liability, indemnification obligations, and risk allocation
13. Force Majeure: Circumstances excusing performance and related procedures
14. Governing Law and Jurisdiction: Confirmation of Danish law application and dispute resolution procedures
1. Environmental Compliance: Specific section for environmental commitments and compliance with Danish green energy requirements, recommended for environmentally-focused clients
2. Disaster Recovery: Detailed disaster recovery procedures beyond basic service levels, recommended for clients with critical operations
3. Migration Services: Procedures for initial setup and migration, recommended for new service relationships
4. Multi-Site Operations: Specific terms for multi-location services, needed if services span multiple data centers
5. Third-Party Services: Terms governing integration with third-party providers, needed if external services are part of the solution
6. Industry-Specific Compliance: Additional compliance requirements for regulated industries like healthcare or finance
1. Schedule 1 - Technical Specifications: Detailed technical specifications of the data center facilities and infrastructure
2. Schedule 2 - Service Level Metrics: Detailed service level targets, measurement methods, and reporting procedures
3. Schedule 3 - Security Protocols: Detailed security procedures, access protocols, and security incident response plans
4. Schedule 4 - Pricing and Fee Structure: Detailed pricing information, including variable costs and calculation methods
5. Schedule 5 - Operational Procedures: Day-to-day operational procedures, maintenance windows, and change management processes
6. Schedule 6 - GDPR Processing Terms: Detailed data processing terms and procedures as required by GDPR
7. Schedule 7 - Service Credit Calculations: Detailed methods for calculating service credits and compensation
8. Appendix A - Contact Matrix: Key contacts and escalation procedures for both parties
9. Appendix B - Incident Response Plan: Detailed procedures for handling and escalating service incidents
Authors
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Financial Services
Healthcare
E-commerce
Telecommunications
Manufacturing
Government
Education
Media and Entertainment
Professional Services
Energy and Utilities
Relevant Teams
Legal
Information Technology
Infrastructure
Operations
Procurement
Compliance
Information Security
Finance
Risk Management
Facilities Management
Service Delivery
Relevant Roles
Chief Information Officer
IT Infrastructure Manager
Data Center Operations Manager
Procurement Manager
Legal Counsel
Compliance Officer
Chief Technology Officer
IT Service Delivery Manager
Information Security Manager
Facilities Manager
Contract Manager
Risk Manager
Chief Financial Officer
Technical Operations Director
Cloud Services Manager
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