The Service Use Agreement serves as a fundamental legal framework for businesses providing services in Denmark, whether digital or traditional. This document is essential when establishing a formal relationship between service providers and their customers, ensuring compliance with Danish contract law, consumer protection regulations, and data protection requirements. The agreement should be used whenever a business offers services to customers (both B2B and B2C) and needs to clearly define the terms of service delivery, usage rights, obligations, and limitations. It incorporates necessary provisions for GDPR compliance, service level commitments, and dispute resolution mechanisms while adhering to Danish legal requirements.
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Key Requirements PROMPT example:
Service Use Agreement
I need a Service Use Agreement under Danish law for my SaaS platform launching in March 2025, which will provide cloud-based project management software to enterprise customers across Scandinavia, with specific focus on data protection and service availability commitments.
1. Parties: Identification of the service provider and user/customer, including business registration details
2. Background: Context of the agreement and general purpose of the service
3. Definitions: Key terms used throughout the agreement
4. Service Description: Detailed description of the services provided
5. User Obligations: Requirements and responsibilities of the user when using the service
6. Service Provider Obligations: Commitments and responsibilities of the service provider
7. Data Protection: GDPR compliance measures and data processing terms
8. Intellectual Property: IP rights and licensing terms for service use
9. Confidentiality: Protection of confidential information exchanged during service provision
10. Liability and Indemnification: Limitation of liability and indemnification provisions compliant with Danish law
11. Term and Termination: Duration of agreement and termination conditions
12. Governing Law and Jurisdiction: Specification of Danish law application and jurisdiction
13. General Provisions: Standard boilerplate clauses including force majeure, severability, and entire agreement
1. Service Levels: Include when specific performance metrics and service levels need to be guaranteed
2. Payment Terms: Include for paid services, detailing pricing, billing, and payment conditions
3. Support Services: Include when technical support or customer service is part of the offering
4. Audit Rights: Include for services where compliance monitoring is necessary
5. Insurance: Include when specific insurance coverage is required
6. Marketing and References: Include when parties want to regulate use of names/logos for marketing
7. Subcontractors: Include when service provider may use third-party subcontractors
8. Export Control: Include for services with international reach or data transfer
1. Service Description Schedule: Detailed technical specifications and service features
2. Service Level Agreement: Specific performance metrics, availability commitments, and remedies
3. Data Processing Agreement: Detailed GDPR-compliant data processing terms and security measures
4. Pricing Schedule: Detailed pricing structure, payment terms, and fee calculations
5. Support Services Schedule: Support level descriptions, response times, and escalation procedures
6. Acceptable Use Policy: Detailed rules and restrictions for service use
7. Security Requirements: Technical and organizational security measures
Authors
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Software as a Service
Professional Services
Consulting
Cloud Computing
Healthcare
Financial Services
Education
Telecommunications
Digital Media
E-commerce
Manufacturing
Logistics
Business Services
Entertainment
Relevant Teams
Legal
Compliance
Commercial
Operations
Information Technology
Sales
Customer Success
Risk Management
Procurement
Product Management
Data Protection
Business Development
Relevant Roles
Legal Counsel
Contract Manager
Commercial Director
Chief Technology Officer
Data Protection Officer
Compliance Manager
Business Development Manager
Operations Director
Product Manager
Sales Director
Customer Success Manager
Risk Manager
IT Manager
Procurement Manager
General Counsel
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