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A Complaint Letter To Courier Company For Missing Goods is a crucial document used when goods fail to arrive at their intended destination through a courier service in Indonesia. This document type is governed by Indonesian postal services legislation and consumer protection laws, particularly Law No. 38 of 2009 on Postal Services and Law No. 8 of 1999 on Consumer Protection. It serves as a formal record of the complaint and typically includes detailed shipment information, tracking numbers, value of missing items, and a clear demand for resolution. The letter should be used promptly upon confirming that goods are missing, after initial contact with the courier company's customer service has failed to resolve the issue. It's essential for establishing a paper trail and can be crucial for any subsequent legal proceedings or insurance claims.

1. Sender's Details: Full name, address, contact information, and customer/tracking reference numbers

2. Recipient Details: Courier company's name, relevant department, official address

3. Date: Current date of the letter

4. Subject Line: Clear indication that this is a complaint regarding missing goods with reference numbers

5. Shipment Details: Tracking number, date of shipment, origin and destination, description of items and their value

6. Incident Description: Clear chronological account of what happened, including dates and times of relevant events

7. Previous Communication: Reference to any prior contact with the company about this issue

8. Legal Basis: Reference to relevant consumer rights and company's obligations under Indonesian law

9. Specific Demand: Clear statement of what resolution is expected (compensation, investigation, etc.)

10. Response Timeline: Specification of expected timeframe for response

11. Closing: Professional closing with signature and full name