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1. Change Management: Procedures for requesting and implementing service changes - include when services are likely to evolve

2. Service Credits: Financial compensation mechanism for service level failures - include for high-value or critical services

3. Transition and Implementation: Process for initial service setup and transition - include for complex service implementations

4. Exit Management: Procedures for service termination and transition to another provider - include for business-critical services

5. Compliance and Audit Rights: Specific compliance requirements and audit procedures - include for regulated industries

6. Third-Party Service Providers: Management of subcontractors and third-party services - include when subcontractors are involved

7. Intellectual Property Rights: Specific IP provisions - include when custom development or proprietary technology is involved

8. Training and Knowledge Transfer: Requirements for staff training and knowledge sharing - include for complex technical services

1. Schedule 1 - Service Definitions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Specifications: Detailed metrics, measurement methods, and targets for each service level

3. Schedule 3 - Pricing and Payment Schedule: Detailed pricing structure, payment terms, and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, contact information, and escalation procedures

5. Schedule 5 - Security Requirements: Detailed security protocols, standards, and compliance requirements

6. Schedule 6 - Business Continuity Plan: Detailed disaster recovery and business continuity procedures

7. Appendix A - Technical Environment: Description of technical infrastructure and environment specifications

8. Appendix B - Contact Matrix: List of key contacts and responsibilities for both parties

9. Appendix C - Report ������Ƶ: Standard templates for service performance reporting