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The Water Supply Complaint Letter is a crucial document used in South Africa when consumers experience issues with their water supply services. This formal communication tool is designed to address problems such as service interruptions, water quality issues, billing disputes, or infrastructure concerns. The document must comply with South African legislation, particularly the Water Services Act 108 of 1997 and the Consumer Protection Act 68 of 2008, while following municipal complaint procedures. It serves as an official record of the complaint and often forms the basis for further action if needed. The letter should be used when informal communication channels have failed to resolve the issue or when immediate formal documentation of the problem is necessary. It typically includes detailed account information, problem description, impact assessment, and specific requests for resolution, serving as a formal paper trail for both the consumer and service provider.

1. Sender's Details: Full name, address, account number, and contact information of the complainant

2. Recipient's Details: Name and address of the water service provider, relevant department, and if possible, specific official's name and title

3. Subject Line: Clear indication that this is a formal complaint about water supply issues

4. Problem Description: Detailed explanation of the water supply issue, including when it started and its impact

5. Previous Communications: Reference to any previous reports or communications about the issue

6. Specific Request: Clear statement of what action you want the water provider to take

7. Timeline Request: Specified timeframe for expected response or resolution