Create a bespoke document in minutes, or upload and review your own.
Get your first 2 documents free
Your data doesn't train Genie's AI
You keep IP ownership of your information
Team Slas
"I need a Team SLA template under Austrian law for our IT development department providing services to multiple internal departments, with specific focus on agile development metrics and 24/7 support requirements to be implemented from March 2025."
1. Parties: Identification of the service provider team and service recipient, including legal entity details
2. Background: Context of the agreement, including the purpose of the team's services and general objectives
3. Definitions: Key terms used throughout the SLA, including technical terms, performance metrics, and role definitions
4. Service Description: Detailed description of services provided by the team, including scope and limitations
5. Performance Metrics: Specific, measurable KPIs and service levels the team commits to achieve
6. Measurement and Reporting: Methods for measuring performance, reporting frequency, and reporting format
7. Team Composition and Roles: Structure of the team, key roles, and responsibilities
8. Operating Hours and Availability: Service hours, response times, and availability commitments in compliance with Austrian working time regulations
9. Communication Protocols: Communication channels, escalation procedures, and response time commitments
10. Quality Standards: Quality assurance processes and standards the team will maintain
11. Data Protection and Privacy: GDPR and DSG compliance measures for handling personal and business data
12. Term and Termination: Duration of the agreement and conditions for termination
13. Force Majeure: Circumstances under which service levels may be excused due to events beyond reasonable control
1. Service Credits: Include when financial penalties or credits are tied to performance levels
2. Training and Knowledge Transfer: Include when the team needs to maintain specific certifications or knowledge levels
3. Business Continuity: Include for critical services requiring disaster recovery and continuity planning
4. Security Requirements: Include when handling sensitive data or accessing secure systems
5. Continuous Improvement: Include when expecting regular service level improvements and innovation
6. Third-Party Dependencies: Include when service delivery depends on external vendors or systems
7. Language Requirements: Include when team must provide services in specific languages
8. Remote Work Provisions: Include when team members work remotely or across different locations
1. Schedule 1 - Service Level Metrics: Detailed breakdown of all performance metrics, measurement methods, and targets
2. Schedule 2 - Rate Card: Pricing structure and any performance-related financial adjustments
3. Schedule 3 - Team Structure: Detailed team organization chart, roles, and contact information
4. Schedule 4 - Reporting Ƶ: Standard formats for performance reports and communications
5. Schedule 5 - Technical Requirements: Specific technical standards, tools, and systems used in service delivery
6. Schedule 6 - Escalation Matrix: Detailed escalation procedures and contact information for different scenarios
7. Appendix A - Data Processing Agreement: GDPR-compliant data processing terms and procedures
8. Appendix B - Business Continuity Plan: Detailed procedures for maintaining service during disruptions
Authors
Information Technology
Financial Services
Healthcare
Manufacturing
Professional Services
Telecommunications
Customer Service
Business Process Outsourcing
Software Development
Consulting
Shared Services
Healthcare Technology
E-commerce
Digital Services
Operations
Service Delivery
Legal
Human Resources
Information Technology
Quality Assurance
Performance Management
Compliance
Contract Management
Project Management Office
Customer Support
Development
Infrastructure
Business Analysis
Service Delivery Manager
Operations Manager
Department Head
Team Leader
Project Manager
Quality Assurance Manager
Performance Manager
Contract Manager
Legal Counsel
HR Manager
IT Manager
Compliance Officer
Data Protection Officer
Business Unit Director
Service Operations Manager
Find the exact document you need
SLA Cloud Service
Belgian law-governed Service Level Agreement for cloud services, defining service standards and obligations while ensuring compliance with Belgian and EU regulations.
SLA Agreement IT Services
Belgian law-governed Service Level Agreement defining IT service delivery standards, performance metrics, and compliance requirements.
Business Term SLA
A Belgian law-governed Service Level Agreement defining business service standards, performance metrics, and remedies for service delivery.
Monitoring Service Level Agreement
An Indonesian law-governed agreement establishing service level monitoring requirements, performance metrics, and compliance standards between service providers and recipients.
Agreed SLA
An Indonesian law-governed Service Level Agreement defining measurable service standards and performance metrics between service provider and recipient.
SLA IT Service Management
An Indonesian-law governed IT Service Management SLA defining service levels, performance metrics, and delivery standards for IT services.
SLA Customer Service
An Indonesian law-governed Service Level Agreement establishing performance standards and metrics for customer service operations.
SLA Maintenance Contract
A Saudi Arabian law-governed agreement defining maintenance service levels, performance standards, and operational requirements between service provider and client.
SLA In Service Desk
Philippine-compliant Service Level Agreement template for Service Desk operations, defining IT support services and performance standards.
Business Service Level Agreement
A Philippine law-governed agreement defining service levels, performance metrics, and obligations between service provider and customer.
5 Day SLA
A Philippine law-governed Service Level Agreement establishing 5-day response and resolution commitments for service delivery and support.
4 Hour SLA
A Philippine law-governed Service Level Agreement establishing 4-hour response time commitments with associated service metrics and remedies.
99.99 Uptime SLA
A Philippines-compliant Service Level Agreement template guaranteeing 99.99% service uptime, with comprehensive technical specifications and remediation procedures.
Customer Slas
A South African-law governed agreement defining service levels, performance metrics, and quality standards between service providers and customers.
SLA Security
A Swiss law-governed Security Service Level Agreement defining security service commitments, performance metrics, and compliance requirements between service provider and client.
Cloud SLA
Swiss-law governed Cloud Service Level Agreement defining service standards, performance metrics, and compliance requirements for cloud service delivery.
Service Level Agreement Internet Provider
A Service Level Agreement template for Internet Service Providers in Pakistan, outlining service terms, performance metrics, and compliance with Pakistani telecommunications law.
SLA For Response Time
A Pakistani law-governed agreement defining service provider response time commitments, measurement methods, and remedies for non-compliance.
Team Slas
An Austrian law-compliant Service Level Agreement template for managing team performance metrics and service standards.
SLA Production Support
An Austrian law-governed Service Level Agreement defining terms and metrics for production support services, including response times and performance standards.
SLA Contract Management
An Austrian law-governed Service Level Agreement (SLA) Contract Management framework defining service delivery terms, performance metrics, and operational requirements between contracting parties.
SLA 999
Austrian law-compliant Service Level Agreement template defining service standards, performance metrics, and accountability measures.
SLA
An Austrian law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.
SaaS SLA
An Austrian law-governed SLA for SaaS services defining service levels, performance metrics, and compliance requirements.
Internal SLA
Austrian-law governed Internal Service Level Agreement defining service standards and performance metrics between internal departments.
99.99 SLA In Minutes
An Austrian law-governed Service Level Agreement (SLA) guaranteeing 99.99% service uptime with strict performance metrics and compliance requirements.
Download our whitepaper on the future of AI in Legal
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
Our bank-grade security infrastructure undergoes regular external audits
We are ISO27001 certified, so your data is secure
Organizational security
You retain IP ownership of your documents
You have full control over your data and who gets to see it
Innovation in privacy:
Genie partnered with the Computational Privacy Department at Imperial College London
Together, we ran a £1 million research project on privacy and anonymity in legal contracts
Want to know more?
Visit our for more details and real-time security updates.
Read our Privacy Policy.