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1. Data Protection: Required when services involve processing personal or sensitive data

2. Disaster Recovery: Needed for critical services requiring business continuity planning

3. Change Management: Include when service modifications or upgrades are likely during the agreement term

4. Security Requirements: Required for services involving sensitive systems or data

5. Escalation Procedures: Include for complex services requiring multiple support tiers

6. Training and Documentation: Necessary when service requires client staff training or detailed documentation

7. Third-Party Dependencies: Include when service delivery depends on third-party providers

8. Compliance Requirements: Required for regulated industries or specific compliance obligations

1. Schedule A - Service Level Metrics: Detailed breakdown of all service level targets and measurement criteria

2. Schedule B - Fee Structure: Pricing details, payment terms, and penalty calculations

3. Schedule C - Technical Specifications: Detailed technical requirements and service architecture

4. Schedule D - Support Procedures: Detailed support processes, contact information, and escalation paths

5. Schedule E - Report ������Ƶ: Standard formats for performance reports and service level measurements

6. Appendix 1 - Incident Categories: Classification of different types of incidents and corresponding response times

7. Appendix 2 - Contact Matrix: Key contacts from both parties with roles and responsibilities

8. Appendix 3 - Service Coverage Hours: Detailed breakdown of service hours and support availability