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1. Business Continuity and Disaster Recovery: Required for critical services or when continuous service availability is essential

2. Security Requirements: Detailed security measures, needed when handling sensitive data or systems

3. Escalation Procedures: Include when complex support structures or critical service levels are involved

4. Change Management: Required when service modifications need formal processes

5. Subcontractors: Include when service provider may use third-party services

6. Insurance Requirements: Add for high-value or high-risk services

7. Training and Support: Include when service requires customer training or ongoing support

8. Exit Management: Required for complex services requiring transition planning

1. Schedule 1 - Service Descriptions: Detailed technical specifications of services

2. Schedule 2 - Service Level Metrics: Specific performance indicators and measurement methods

3. Schedule 3 - Fee Schedule: Pricing, payment terms, and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes and contact information

5. Schedule 5 - Technical Requirements: Customer infrastructure and technical requirements

6. Appendix A - Incident Priority Levels: Classification and definitions of incident priorities

7. Appendix B - Report ������Ƶ: Standard formats for service level reporting

8. Appendix C - Contact Matrix: Key contacts and escalation paths for both parties