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1. Parties: Identification of the service provider and client, including full legal names, registration numbers, and registered addresses
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of the professional services covered under the retainer
5. Retainer Terms: Structure of the retainer arrangement, including minimum commitment period and service hours
6. Fees and Payment: Retainer fee structure, payment terms, and additional charges
7. Service Provider's Obligations: Key responsibilities and commitments of the service provider
8. Client's Obligations: Key responsibilities and commitments of the client
9. Term and Termination: Duration of the agreement and termination provisions
10. Intellectual Property: Ownership and usage rights of any IP created during service provision
11. Confidentiality: Protection of confidential information and trade secrets
12. Data Protection: GDPR compliance and data processing obligations
13. Liability and Indemnification: Limitation of liability and indemnification provisions
14. Force Majeure: Provisions for unforeseen circumstances preventing performance
15. Governing Law and Jurisdiction: Confirmation of Belgian law application and jurisdiction
16. General Provisions: Standard boilerplate clauses including notices, entire agreement, and amendments
1. Insurance: Required when specific professional liability insurance needs to be maintained
2. Non-Competition: Include when restricting service provider from working with competitors
3. Service Levels: Include when specific performance metrics need to be maintained
4. Subcontracting: Include when service provider may need to subcontract certain services
5. Change Control: Include for complex services requiring formal change management processes
6. Personnel: Include when specific individuals are key to service delivery
7. Audit Rights: Include when client requires right to audit service provider's performance
8. Business Continuity: Include for critical services requiring disaster recovery planning
1. Schedule 1 - Services Description: Detailed specification of services covered under the retainer
2. Schedule 2 - Fee Schedule: Detailed breakdown of retainer fees and charging rates
3. Schedule 3 - Service Levels: Performance metrics and service level requirements
4. Schedule 4 - Key Personnel: List of key personnel assigned to provide the services
5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms
6. Schedule 6 - Contact Details: Key contacts and notice details for both parties
7. Appendix A - Required Forms: Standard forms used in service delivery or reporting
8. Appendix B - Policies and Procedures: Relevant internal policies affecting service delivery
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