This Shipping SLA template is designed for use under Swiss law when establishing a formal agreement between shipping service providers and their business customers. It's particularly relevant for companies requiring regular shipping services with specific performance standards and measurable service levels. The document incorporates requirements from Swiss transportation law and the Swiss Code of Obligations, making it suitable for both domestic and international shipping arrangements. The SLA defines critical aspects such as delivery timeframes, success rates, tracking requirements, and remedies for service failures, while also addressing Swiss-specific regulatory requirements and industry standards. This template is commonly used by logistics companies, e-commerce businesses, and manufacturers operating in or from Switzerland who need to ensure reliable and measurable shipping services.
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1. Parties: Identification of the service provider and customer, including full legal names and addresses
2. Background: Context of the agreement and brief description of the shipping services to be provided
3. Definitions: Definitions of key terms used throughout the agreement, including technical shipping terms and service level metrics
4. Scope of Services: Detailed description of the shipping services, including coverage areas and types of shipments
5. Service Level Commitments: Specific, measurable service levels including delivery times, success rates, and tracking requirements
6. Performance Measurement: Methods and frequency of measuring and reporting service level performance
7. Customer Obligations: Customer responsibilities, including packaging requirements and shipping information accuracy
8. Fees and Payment Terms: Pricing structure, payment terms, and invoicing procedures
9. Service Credits and Penalties: Compensation mechanism for service level failures and calculation methods
10. Liability and Insurance: Limitations of liability, insurance requirements, and coverage specifications
11. Force Majeure: Circumstances excusing performance and notification requirements
12. Term and Termination: Duration of agreement, renewal terms, and termination rights
13. Governing Law and Jurisdiction: Specification of Swiss law application and jurisdiction for disputes
14. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
1. Customs Clearance Services: Include when international shipping services are part of the scope
2. Dangerous Goods Handling: Include when transportation of hazardous materials is contemplated
3. Temperature-Controlled Shipping: Include for cold chain or temperature-sensitive shipments
4. Value-Added Services: Include when offering additional services like packaging, warehousing, or distribution
5. Data Protection and Privacy: Include detailed section when handling sensitive customer data or cross-border data transfers
6. Sustainability Commitments: Include when environmental considerations are part of the service offering
7. Subcontractor Requirements: Include when service provider will use third-party carriers or agents
8. Business Continuity: Include for critical shipping services requiring disaster recovery planning
1. Schedule 1 - Service Level Specifications: Detailed metrics and targets for each service level commitment
2. Schedule 2 - Pricing Schedule: Detailed pricing structure, surcharges, and special handling fees
3. Schedule 3 - Operating Procedures: Day-to-day operational procedures and requirements
4. Schedule 4 - Reporting Requirements: Format and content of performance reports and monitoring procedures
5. Schedule 5 - Service Credit Calculation: Detailed methodology for calculating service credits and penalties
6. Schedule 6 - Contact Matrix: Key contacts and escalation procedures for both parties
7. Appendix A - Technical Integration Specifications: Technical requirements for shipping systems integration
8. Appendix B - Insurance Certificates: Copies of required insurance certificates and coverage details
Relevant legal definitions
Clauses
Relevant Industries
Logistics and Transportation
E-commerce
Retail
Manufacturing
Pharmaceutical
Food and Beverage
Consumer Goods
Industrial Products
Healthcare
Technology
Automotive
Fashion and Apparel
Relevant Teams
Legal
Operations
Logistics
Supply Chain
Procurement
Compliance
Quality Assurance
Risk Management
Commercial
Customer Service
Distribution
Transportation
Business Development
Contract Management
Relevant Roles
Logistics Manager
Supply Chain Director
Procurement Manager
Operations Director
Contract Manager
Legal Counsel
Transportation Manager
Shipping Coordinator
Compliance Officer
Business Development Manager
Account Manager
Distribution Center Manager
Fleet Manager
Quality Assurance Manager
Risk Manager
Commercial Director
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