The Managed Print Services Contract is designed for organizations seeking to outsource their print infrastructure and management under English and Welsh law. It establishes a framework for the delivery of comprehensive print services, including hardware provision, maintenance, consumables management, and support services. This contract type is particularly relevant for organizations looking to optimize their printing costs, improve efficiency, and ensure compliance with data protection and environmental regulations. It typically includes provisions for service levels, performance monitoring, and scalability to accommodate changing business needs.
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1. Parties: Identification of contracting parties including registered addresses and company numbers
2. Background: Context of the agreement and high-level objectives
3. Definitions: Key terms used throughout the agreement
4. Services: Detailed description of print services to be provided
5. Service Levels: Performance metrics and service standards
6. Charges and Payment: Pricing structure, payment terms, and invoicing
7. Term and Termination: Duration of agreement and termination provisions
8. Data Protection: Compliance with UK GDPR and data protection obligations
9. Confidentiality: Protection of confidential information
10. Liability and Indemnities: Allocation of risks and liability caps
1. Staff Transfer: TUPE provisions for scenarios involving transfer of employees
2. Change Control: Process for managing changes to services, typically used in complex or long-term contracts
3. Business Continuity: Disaster recovery and service continuation provisions for business-critical services
4. Environmental Compliance: Green initiatives and compliance requirements for environmentally significant operations
1. Schedule 1 - Services Description: Detailed specification of services
2. Schedule 2 - Service Levels: Detailed SLAs and KPIs
3. Schedule 3 - Charges: Detailed pricing structure and volume bands
4. Schedule 4 - Equipment List: Inventory of print devices and locations
5. Schedule 5 - Implementation Plan: Timeline and milestones for service deployment
6. Schedule 6 - Data Processing Agreement: Detailed data protection obligations
7. Schedule 7 - Support and Maintenance: Technical support details and procedures
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