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Service User Agreement
"I need a Service User Agreement for my new software-as-a-service platform that will launch in March 2025, focusing on data protection compliance and clear service level commitments for enterprise customers in the UK."
1. Parties: Identification and details of the service provider and user
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Services: Detailed description of services provided
5. Payment Terms: Pricing, payment methods, and payment schedule
6. Term and Termination: Duration of agreement and termination conditions
7. Data Protection: GDPR compliance and data handling procedures
8. Liability and Indemnification: Limitations of liability and indemnification provisions
1. Service Levels: Specific performance metrics and standards - include for technical or measurable services
2. Intellectual Property: IP rights and usage terms - include when IP is created or licensed
3. Force Majeure: Provisions for unforeseeable circumstances - include for long-term or critical services
4. Insurance: Insurance requirements and coverage - include for high-risk or regulated services
1. Service Description Schedule: Detailed technical specifications of services
2. Pricing Schedule: Detailed pricing structure and rates
3. Service Level Agreement: Detailed performance metrics and remedies
4. Data Processing Agreement: Detailed data protection obligations and procedures
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