The Delivery Partner Agreement is essential for companies operating delivery services in Indonesia's rapidly growing logistics and e-commerce sectors. This document is typically used when establishing formal relationships with delivery partners, whether individuals or corporate entities, who will perform last-mile delivery services. The agreement needs to comply with Indonesian regulations, including Law No. 22 of 2009 on Traffic and Road Transportation, employment laws, and electronic transaction regulations. It covers crucial aspects such as service standards, payment terms, insurance requirements, and operational procedures while clearly establishing the independent contractor status of delivery partners. The agreement is particularly relevant for businesses operating in Indonesia's digital economy, where delivery services are increasingly integrated with electronic platforms and mobile applications.
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1. Parties: Identification of the contracting parties - the company and the delivery partner
2. Background: Context of the agreement and brief description of the business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Appointment and Scope: Terms of appointment and scope of delivery partner services
5. Partner Obligations: Core responsibilities and service standards expected from delivery partners
6. Company Obligations: Company's responsibilities including payment terms and support services
7. Operating Procedures: Standard operating procedures for delivery services
8. Health and Safety: Safety requirements and protocols for delivery operations
9. Compensation and Payment: Payment structure, calculation methods, and payment terms
10. Term and Termination: Duration of agreement and termination provisions
11. Independent Contractor Status: Clarification of partner's status as independent contractor
12. Insurance and Liability: Insurance requirements and allocation of risks
13. Confidentiality: Protection of confidential information
14. Data Protection: Compliance with data protection laws and data handling procedures
15. Dispute Resolution: Process for resolving disputes between parties
16. Governing Law: Specification of Indonesian law as governing law
17. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
1. Electronic Platform Terms: Terms specific to using the company's delivery platform, if applicable
2. Special Delivery Services: Terms for specialized delivery services like cold chain or dangerous goods
3. Performance Metrics: Detailed performance evaluation criteria and incentive systems
4. Equipment Lease: Terms for company-provided equipment or vehicles
5. Training Requirements: Specific training programs and certification requirements
6. Marketing and Branding: Rules for use of company brand and marketing materials
7. Multi-Platform Operations: Terms for partners operating on multiple delivery platforms
8. Sustainability Practices: Environmental and sustainability requirements
1. Schedule 1 - Service Areas: Defined geographical areas for delivery services
2. Schedule 2 - Fee Structure: Detailed breakdown of delivery fees, incentives, and bonus calculations
3. Schedule 3 - Service Level Requirements: Specific performance metrics and service standards
4. Schedule 4 - Operating Manual: Detailed operational procedures and guidelines
5. Schedule 5 - Insurance Requirements: Specific insurance coverage requirements and limits
6. Schedule 6 - Equipment Standards: Standards for delivery vehicles and equipment
7. Schedule 7 - Health and Safety Protocols: Detailed safety procedures and requirements
8. Appendix A - Required Documents: List of required licenses, permits, and documentation
9. Appendix B - Incident Reporting Forms: Standard forms for reporting accidents or incidents
Relevant legal definitions
Clauses
Relevant Industries
Logistics
E-commerce
Food Delivery
Transportation
Retail
Last-Mile Delivery
Courier Services
On-demand Services
Quick Commerce
Third-Party Logistics (3PL)
Relevant Teams
Legal
Operations
Compliance
Risk Management
Partner Relations
Supply Chain
Fleet Management
Business Development
Contract Administration
Human Resources
Finance
Relevant Roles
Legal Counsel
Operations Manager
Logistics Manager
Fleet Manager
Compliance Officer
Partner Relations Manager
Risk Manager
Business Development Manager
Contract Administrator
Supply Chain Manager
Chief Operating Officer
Delivery Operations Supervisor
Partner Onboarding Specialist
Legal Director
Head of Operations
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