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1. Disaster Recovery: Detailed disaster recovery and business continuity procedures - include if services are mission-critical

2. Security Requirements: Specific security protocols and compliance requirements - include if handling sensitive data

3. Transition Services: Procedures for service transition at start and end of contract - include if complex service handover is required

4. Innovation and Continuous Improvement: Provisions for service enhancement and technology updates - include for long-term agreements

5. Regulatory Compliance: Specific regulatory requirements - include if operating in regulated industries

6. Intellectual Property Rights: Detailed IP provisions - include if services involve creation or use of intellectual property

7. Personnel Requirements: Specific staffing requirements and qualifications - include if service quality depends on specific expertise

8. Insurance Requirements: Detailed insurance coverage requirements - include if services involve significant risks

1. Schedule 1 - Service Descriptions: Detailed technical specifications of all services covered

2. Schedule 2 - Service Level Specifications: Detailed metrics, thresholds, and measurement methods for each service level

3. Schedule 3 - Pricing and Commercial Terms: Detailed pricing structure, including base fees and variable components

4. Schedule 4 - Service Credit Calculations: Formulae and examples for calculating service credits

5. Schedule 5 - Governance Procedures: Detailed procedures for service management and oversight

6. Schedule 6 - Escalation Matrix: Contact details and procedures for different levels of escalation

7. Schedule 7 - Report Formats: ������Ƶ and specifications for all required reports

8. Schedule 8 - Technical Requirements: Technical specifications and requirements for service delivery

9. Appendix A - Contact Details: Key contacts for both parties

10. Appendix B - Required Documentation: List of all documentation to be maintained and provided