The Support and Maintenance Agreement is essential for businesses operating in India that require ongoing technical support and maintenance services for their systems, software, or equipment. This document is typically used when a company needs to establish a formal relationship with a service provider for continuous support, regular maintenance, and troubleshooting services. The agreement, governed by Indian law, particularly the Indian Contract Act, 1872 and Information Technology Act, 2000, comprehensively covers service levels, response times, maintenance schedules, fee structures, and performance metrics. It provides legal protection for both parties while ensuring clear understanding of their respective rights, obligations, and remedies. The document is crucial for maintaining business continuity and establishing accountability in service delivery relationships.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Your data doesn't train Genie's AI
You keep IP ownership of your docs
1. Parties: Identifies and provides details of the service provider and customer entering into the agreement
2. Background: Contextual information explaining the purpose of the agreement and relationship between the parties
3. Definitions: Defines key terms used throughout the agreement for clarity and consistency
4. Scope of Services: Detailed description of support and maintenance services to be provided
5. Service Provider Obligations: Key responsibilities and commitments of the service provider
6. Customer Obligations: Requirements and responsibilities of the customer to enable service delivery
7. Service Levels: Defines performance standards, response times, and service availability requirements
8. Fees and Payment Terms: Details of service charges, payment schedule, and billing procedures
9. Term and Termination: Duration of the agreement and conditions for termination
10. Intellectual Property Rights: Protection and ownership of IP related to the services
11. Confidentiality: Obligations regarding protection of confidential information
12. Liability and Indemnification: Limits of liability and indemnification obligations
13. Force Majeure: Provisions for handling events beyond reasonable control
14. Dispute Resolution: Process for resolving disputes between parties
15. Governing Law: Specifies Indian law as governing law and jurisdiction
16. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
1. Data Protection and Privacy: Required when personal data processing is involved in service delivery
2. Disaster Recovery: Include when business continuity is critical and specific recovery procedures are needed
3. Training: Include when service provider needs to provide training to customer staff
4. Transition Services: Required when specific provisions for service transition in/out are needed
5. Insurance: Include when specific insurance requirements need to be maintained
6. Third-Party Vendors: Include when subcontractors or third-party services are involved
7. Change Control: Include when formal processes for service changes are required
8. Security Requirements: Include when specific security protocols or compliance requirements apply
1. Schedule 1 - Service Level Agreement (SLA): Detailed metrics and measurements for service performance
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
3. Schedule 3 - Support Services Description: Detailed description of support levels and maintenance services
4. Schedule 4 - Escalation Matrix: Contact details and escalation procedures for various scenarios
5. Schedule 5 - Technical Requirements: Technical specifications and requirements for service delivery
6. Schedule 6 - Service Locations: List of locations where services will be provided
7. Appendix A - Incident Management Procedures: Detailed procedures for handling and resolving incidents
8. Appendix B - Change Request Form: Standard form for requesting changes to services
Find the exact document you need
Home Maintenance Agreement
An Indian law-governed agreement establishing terms for property maintenance services, defining service scope, responsibilities, and compliance requirements.
Download
House Maintenance Contract
An Indian law-governed agreement establishing terms and conditions for property maintenance services, including service scope, responsibilities, and compliance requirements.
Download
Fire Maintenance Contract
An Indian law-governed agreement for professional fire safety system maintenance services, including maintenance schedules, responsibilities, and compliance requirements.
Download
Vehicle Maintenance Contract
An Indian law-governed agreement establishing terms and conditions for vehicle maintenance services, including service standards, pricing, and regulatory compliance.
Download
Maintenance Support Agreement
An Indian law-governed agreement establishing terms for maintenance and support services provision, including service levels, responsibilities, and commercial terms.
Download
Resale Price Maintenance Agreement
An agreement governed by Indian law that establishes the framework for maintaining resale prices in the market while ensuring compliance with competition regulations.
Download
HVAC Maintenance Service Contract
An Indian law-governed agreement establishing terms for HVAC system maintenance services, including service scope, schedules, and performance standards.
Download
Rental Maintenance Agreement
An Indian law-governed agreement establishing maintenance terms and responsibilities between landlord and tenant for a rented property.
Download
Building Repair Work Agreement
An Indian law-governed agreement between property owners and contractors for building repair works, detailing scope, terms, and obligations.
Download
Tenant Maintenance Agreement
An Indian law-compliant agreement defining maintenance responsibilities and standards between landlords and tenants for leased properties.
Download
Shared Maintenance Agreement
An Indian law-compliant agreement establishing shared maintenance responsibilities and cost-sharing arrangements between multiple parties for common property or facilities.
Download
Equipment Maintenance Contract
An Indian law-governed agreement establishing terms for equipment maintenance services, including service levels, responsibilities, and technical requirements.
Download
Maintenance And Service Contract
An Indian law-governed agreement establishing terms for maintenance and service provision between service providers and clients, including service requirements, standards, and obligations.
Download
Maintenance Agreement Contract
An Indian law-governed agreement establishing terms for maintenance services, including service scope, performance standards, and payment terms.
Download
Hardware Maintenance Agreement
An Indian law-governed agreement establishing terms for hardware maintenance services, including service levels, responsibilities, and fee structures.
Download
Facility Maintenance Agreement
An Indian law-governed agreement establishing terms for facility maintenance services, including service scope, standards, and regulatory compliance.
Download
Repair Contract Agreement
An Indian law-governed agreement establishing terms for repair and maintenance services, including scope, warranties, and payment terms.
Download
Property Maintenance Agreement
An Indian law-governed agreement establishing terms and conditions for property maintenance services, defining responsibilities, scope, and obligations of property owners and maintenance providers.
Download
Equipment Maintenance Agreement
Indian law-governed agreement for equipment maintenance services, detailing maintenance scope, service levels, and mutual obligations.
Download
Air Conditioner Service Contract
Indian-law compliant Air Conditioner Service Contract template covering maintenance services, repairs, and regulatory requirements.
Download
Support And Maintenance Agreement
An Indian law-governed agreement defining terms and conditions for provision of technical support and maintenance services between service provider and customer.
Download
Maintenance Service Agreement
An Indian law-governed agreement establishing terms and conditions for maintenance services between a service provider and customer, including service scope, obligations, and performance requirements.
Download
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)