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Complaints Policy
I need a complaints policy document that outlines the procedure for customers to submit complaints, ensures timely acknowledgment and resolution, and complies with Malaysian consumer protection laws. The policy should include clear contact information, escalation process, and a commitment to continuous improvement based on feedback.
Find the exact document you need
Consumer Complaint Policy
A comprehensive guide for handling consumer complaints in compliance with Malaysian consumer protection laws and regulations.
Complaint Resolution Policy
A policy document outlining procedures for handling customer complaints and grievances under Malaysian law and regulatory requirements.
Anonymous Complaint Policy
A Malaysian-compliant policy document establishing procedures for handling anonymous complaints and protecting whistleblowers within organizations.
Customer Complaint Policy
A policy document outlining customer complaint handling procedures and guidelines in compliance with Malaysian consumer protection laws.
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骋别苍颈别鈥檚 Security Promise
Genie is the safest place to draft. Here鈥檚 how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; 骋别苍颈别鈥檚 AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
Our bank-grade security infrastructure undergoes regular external audits
We are ISO27001 certified, so your data is secure
Organizational security
You retain IP ownership of your documents
You have full control over your data and who gets to see it
Innovation in privacy:
Genie partnered with the Computational Privacy Department at Imperial College London
Together, we ran a 拢1 million research project on privacy and anonymity in legal contracts
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Read our Privacy Policy.