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1. Parties: Identification of the client and service provider with full legal names and registered addresses
2. Background: Context of the agreement, including the client's business needs and service provider's expertise
3. Definitions: Detailed definitions of technical terms, key concepts, and abbreviated terms used throughout the agreement
4. Scope of Services: Detailed description of the software development services to be provided
5. Project Methodology and Timeline: Development methodology, project phases, and delivery timelines
6. Service Provider's Obligations: Key responsibilities and commitments of the service provider
7. Client's Obligations: Responsibilities of the client, including provision of information and materials
8. Acceptance Testing: Procedures for testing and accepting deliverables
9. Intellectual Property Rights: Ownership and licensing of pre-existing and newly created IP
10. Fees and Payment: Payment terms, fee structure, and invoicing procedures
11. Confidentiality: Protection of confidential information and trade secrets
12. Data Protection: Compliance with data protection laws and security measures
13. Warranties and Representations: Warranties regarding service quality and compliance with laws
14. Limitation of Liability: Caps on liability and exclusions of certain types of damages
15. Term and Termination: Duration of agreement and termination provisions
16. General Provisions: Standard legal provisions including governing law, notices, and assignment
1. Hardware Requirements: Used when specific hardware is required for the software development or deployment
2. Service Levels: Include when specific performance metrics and service levels are required
3. Business Continuity: Required for critical systems requiring disaster recovery and business continuity planning
4. Source Code Escrow: Include when source code needs to be held in escrow for security
5. Personnel Requirements: Used when specific qualifications or security clearances are required
6. Regulatory Compliance: Include for industries with specific regulatory requirements
7. Change Control: Used for projects likely to require significant changes during development
8. Knowledge Transfer: Include when client requires detailed knowledge transfer provisions
9. Insurance Requirements: Used when specific insurance coverage is required
1. Schedule 1 - Service Specifications: Detailed technical specifications of the software to be developed
2. Schedule 2 - Project Plan: Detailed project timeline, milestones, and deliverables
3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, payment milestones, and rate cards
4. Schedule 4 - Service Levels: Detailed service level requirements and metrics
5. Schedule 5 - Testing Procedures: Detailed acceptance testing procedures and criteria
6. Schedule 6 - Security Requirements: Detailed security protocols and requirements
7. Schedule 7 - Personnel: Key personnel and their roles in the project
8. Appendix A - Technical Environment: Specifications of the development and deployment environment
9. Appendix B - Change Request Template: Standard template for requesting and documenting changes
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