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1. Parties: Identification of contracting parties including full legal names, registration numbers, and registered addresses
2. Background: Context of the agreement and brief description of the business relationship
3. Definitions and Interpretation: Defined terms used throughout the agreement and rules of interpretation
4. Scope of Services/Goods: Detailed description of the services or goods to be provided by the vendor
5. Term and Renewal: Duration of the agreement and any renewal provisions
6. Vendor Obligations: Key responsibilities and commitments of the vendor
7. Customer Obligations: Key responsibilities and commitments of the customer
8. Pricing and Payment Terms: Fees, payment schedule, invoicing requirements, and payment methods
9. Service Levels: Performance standards and metrics for vendor's delivery of services/goods
10. Intellectual Property Rights: Ownership and licensing of IP created or used during the contract
11. Confidentiality: Protection of confidential information and trade secrets
12. Data Protection: Compliance with PDPA 2010 and data handling requirements
13. Liability and Indemnification: Allocation of risks and responsibilities for losses
14. Force Majeure: Provisions for unforeseen circumstances affecting performance
15. Termination: Grounds and process for ending the agreement
16. Post-Termination Obligations: Responsibilities of parties after contract end
17. Governing Law and Dispute Resolution: Choice of law and dispute resolution mechanisms
18. General Provisions: Boilerplate clauses including notices, assignment, and entire agreement
1. Insurance: Required when vendor needs specific insurance coverage for high-risk services
2. Compliance with Standards: Used when specific industry standards or certifications must be maintained
3. Security Requirements: Necessary for vendors with access to systems or sensitive information
4. Business Continuity: Important for critical service providers and long-term relationships
5. Environmental Compliance: Required for vendors whose services have environmental impact
6. Anti-Bribery and Corruption: Recommended for high-value contracts or government-related work
7. Subcontracting: Needed when vendor may use subcontractors
8. Change Control: Important for long-term or complex service arrangements
9. Audit Rights: Used when regular monitoring of vendor performance is required
10. Export Control: Necessary for international vendors or cross-border services
1. Schedule 1 - Service Specifications: Detailed technical specifications of services or goods
2. Schedule 2 - Pricing Schedule: Detailed breakdown of prices, rates, and payment terms
3. Schedule 3 - Service Level Agreement: Detailed performance metrics and measurement criteria
4. Schedule 4 - Key Personnel: List of key vendor staff assigned to the contract
5. Schedule 5 - Implementation Plan: Timeline and milestones for service/delivery implementation
6. Schedule 6 - Data Processing Agreement: Detailed data protection and processing requirements
7. Schedule 7 - Security Requirements: Specific security protocols and requirements
8. Schedule 8 - Business Continuity Plan: Disaster recovery and business continuity procedures
9. Appendix A - Required Forms: Standard forms for ordering, reporting, or other processes
10. Appendix B - Compliance Certificates: Copies of required certifications and compliance documents
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