The Tourist Feedback Form serves as a crucial tool for quality assurance and service improvement in Malaysia's tourism sector. It is designed to be used at the conclusion of tourist visits or specific tourism services, collecting valuable insights about visitor experiences, satisfaction levels, and areas for improvement. The form complies with Malaysian legal requirements, particularly the Personal Data Protection Act 2010 and Tourism Industry Act 1992, ensuring proper handling of personal information while gathering meaningful feedback. This document is essential for tourism service providers to maintain service standards, understand customer needs, and make data-driven improvements to their offerings.
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1. Personal Information: Essential details about the tourist including name, nationality, contact information, and visit dates
2. Data Protection Notice: Statement about how personal information will be collected, used, and protected in compliance with PDPA 2010
3. Service Rating Matrix: Structured rating system for various aspects of the tourist experience (accommodation, transportation, attractions, etc.)
4. General Feedback: Open-ended section for detailed comments and suggestions
5. Declaration: Confirmation of truthfulness of feedback and consent for data usage
1. Tour Guide Evaluation: Specific section for evaluating tour guide services, used when the tourist participated in guided tours
2. Accommodation Feedback: Detailed section about hotel/resort experience, used for packages including accommodation
3. Transportation Assessment: Specific feedback about transportation services, used when transport was part of the tourism package
4. Shopping Experience: Section for feedback about shopping facilities and experiences, used for shopping-oriented tours
5. Food and Beverage Rating: Detailed feedback about dining experiences, used when meal packages were included
1. Rating Scale Guide: Detailed explanation of the rating system and criteria for evaluation
2. Privacy Policy: Complete privacy policy and data protection information
3. Service Standards: Reference guide of expected service standards for different aspects of tourism services
4. Contact Information: List of relevant contact details for follow-up queries or concerns
Authors
Relevant legal definitions
Clauses
Relevant Industries
Tourism and Hospitality
Transportation
Food and Beverage
Retail
Entertainment
Cultural Services
Adventure Tourism
Leisure Services
Relevant Teams
Customer Experience
Quality Assurance
Guest Relations
Operations
Legal and Compliance
Data Analytics
Service Development
Customer Insights
Front Office
Tourism Operations
Relevant Roles
Tourism Operations Manager
Customer Experience Director
Quality Assurance Supervisor
Guest Relations Manager
Tourism Services Coordinator
Customer Feedback Analyst
Service Quality Manager
Tourism Development Officer
Operations Director
Compliance Officer
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