The MSA Agreement serves as a foundational document for businesses operating in Nigeria who require a structured framework for ongoing service relationships. It is particularly useful when parties anticipate multiple service engagements over time and need a master agreement that sets out the general terms and conditions governing their relationship. The document incorporates Nigerian legal requirements, including compliance with CAMA 2020, NDPR, and local contract law principles. It provides comprehensive coverage of essential elements such as service ordering processes, pricing mechanisms, performance standards, and risk allocation, while allowing flexibility through separate statements of work or service orders. This template is designed to protect both service providers and customers while facilitating efficient business operations in the Nigerian market.
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1. Parties: Identification and details of the contracting parties
2. Background: Context of the agreement and relationship between the parties
3. Definitions: Detailed definitions of terms used throughout the agreement
4. Scope of Services: General framework for services to be provided under the agreement
5. Term and Renewal: Duration of the agreement and renewal provisions
6. Service Orders and Statements of Work: Process for requesting and agreeing to specific services
7. Pricing and Payment Terms: General pricing principles, payment terms, invoicing procedures
8. Service Levels: General service level principles and performance standards
9. Responsibilities of the Parties: Key obligations of both service provider and customer
10. Intellectual Property Rights: Ownership and licensing of IP in deliverables and pre-existing materials
11. Confidentiality: Protection of confidential information and trade secrets
12. Data Protection and Privacy: Compliance with NDPR and data protection obligations
13. Warranties and Representations: Standard warranties regarding services and capacity to contract
14. Limitation of Liability: Limitations and exclusions of liability
15. Indemnification: Mutual indemnification obligations
16. Force Majeure: Provisions for unforeseen circumstances and force majeure events
17. Termination: Termination rights and procedures
18. Dispute Resolution: Process for resolving disputes, including arbitration provisions
19. General Provisions: Standard boilerplate clauses including notices, assignment, and governing law
1. Regulatory Compliance: Required for regulated industries or when specific regulatory requirements apply
2. Insurance: Detailed insurance requirements for high-risk services or when required by industry standards
3. Business Continuity: Required for critical services or when service disruption could have significant impact
4. Security Requirements: Needed for services involving sensitive data or systems access
5. Personnel Requirements: Important when specific qualifications or security clearances are required
6. Audit Rights: Necessary for regulated industries or when compliance verification is critical
7. Export Control: Required when services involve international data transfer or technology export
8. Environmental Compliance: Necessary for services with environmental impact
9. Anti-Corruption Compliance: Important for high-value contracts or government-related services
1. Schedule A - Service Descriptions: Detailed descriptions of available services
2. Schedule B - Pricing Schedule: Detailed pricing, rates, and charging mechanisms
3. Schedule C - Service Levels: Detailed service level agreements, KPIs, and measurement criteria
4. Schedule D - Technical Requirements: Technical specifications and requirements for service delivery
5. Schedule E - Security Requirements: Detailed security protocols and requirements
6. Schedule F - Approved Subcontractors: List of approved subcontractors and their roles
7. Schedule G - Data Processing Agreement: Detailed terms for personal data processing under NDPR
8. Schedule H - Contact Details: Key contacts and escalation procedures
9. Schedule I - Form of Service Order: Template for individual service orders
10. Schedule J - Change Control Procedure: Process for managing changes to services or agreement terms
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