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1. Parties: Identifies and provides full legal details of the contracting parties - the business/client and the contractor
2. Background: Sets out the context of the agreement and the parties' intentions to enter into a retainer arrangement
3. Definitions: Defines key terms used throughout the agreement for clarity and consistency
4. Engagement and Scope: Establishes the contractor's engagement and defines the broad scope of services to be provided under the retainer
5. Term and Renewal: Specifies the initial term of the retainer and any renewal provisions
6. Retainer Fee and Payment Terms: Details the regular retainer fee, payment schedule, and any additional charging mechanisms
7. Service Delivery: Outlines how services will be delivered, including availability, response times, and service standards
8. Contractor Status: Clearly establishes the independent contractor relationship and distinguishes from employment
9. Obligations of the Contractor: Lists the contractor's key responsibilities and obligations under the agreement
10. Obligations of the Client: Specifies what the client must provide or do to enable the contractor to perform the services
11. Intellectual Property: Addresses ownership and usage rights of any IP created during the service provision
12. Confidentiality: Sets out confidentiality obligations for both parties
13. Liability and Indemnity: Defines liability limits and indemnification obligations
14. Termination: Specifies how the agreement can be terminated by either party
15. General Provisions: Includes standard boilerplate clauses such as notices, amendment process, and governing law
1. Non-Compete: Restricts the contractor from competing with the client's business - only include if specifically required and ensure compliance with competition law
2. Insurance Requirements: Specifies required insurance coverage - include when the services involve significant risks or professional services
3. Performance Metrics: Establishes KPIs and performance measurement criteria - include for complex service arrangements
4. Compliance with Policies: Requires adherence to client's internal policies - include when contractor will work closely with client's operations
5. Subcontracting: Addresses whether and how the contractor can subcontract services - include for larger service arrangements
6. Data Protection: Detailed data handling requirements - include when personal or sensitive data processing is involved
7. Work Health and Safety: Specific health and safety obligations - include when services involve on-site work or hazardous activities
8. Dispute Resolution: Detailed dispute resolution procedures - include for high-value or complex arrangements
1. Schedule 1 - Services Description: Detailed description of services to be provided under the retainer
2. Schedule 2 - Fee Schedule: Detailed breakdown of retainer fees, hourly rates for additional work, and expenses policy
3. Schedule 3 - Service Levels: Specific service levels, response times, and performance standards
4. Schedule 4 - Key Personnel: Details of key contractor personnel who will provide the services
5. Schedule 5 - Client Materials and Resources: List of materials, access, and resources to be provided by the client
6. Appendix A - Contractor Policies: Relevant contractor policies that apply to service delivery
7. Appendix B - Compliance Requirements: Specific regulatory or industry compliance requirements
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