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A Management Review Process helps organizations evaluate and improve their systems and performance. It's a structured way for top management to assess if their quality management system meets ISO standards and Filipino regulatory requirements, including those from the Department of Trade and Industry.

During these reviews, leaders analyze data about customer feedback, internal audits, and operational performance. They then make informed decisions to improve efficiency, comply with local regulations, and achieve business goals. This process, required under Philippine Quality Award criteria, ensures continuous improvement and helps organizations stay competitive in the ASEAN market.

Consider implementing a Management Review Process when your organization needs to assess its quality management system's effectiveness or prepare for ISO certification. This structured review becomes essential before major regulatory audits, especially those required by the Philippine FDA or Department of Trade and Industry.

The process proves particularly valuable during significant organizational changes, after receiving customer complaints, or when performance metrics show concerning trends. Many Filipino companies conduct these reviews quarterly, though regulated industries like pharmaceuticals and food manufacturing often need monthly reviews to maintain compliance with ASEAN and local standards.

• Financial Management Review: Focuses on financial metrics, budgeting effectiveness, and fiscal compliance with Philippine accounting standards
• Workers Performance Evaluation: Assesses individual employee performance against DOLE guidelines and company KPIs
• 360 Degree Feedback Performance Appraisal: Gathers comprehensive feedback from peers, supervisors, and subordinates
• Year End Review Self Assessment: Enables employees to reflect on annual achievements and growth areas

• Top Management: CEOs and directors lead the Management Review Process, setting strategic direction and making final decisions based on findings
• Quality Management Representatives: Coordinate the review process, gather data, and ensure compliance with ISO standards and DTI requirements
• Department Heads: Provide operational insights and implement improvements within their areas of responsibility
• Internal Auditors: Supply crucial performance data and compliance reports for review meetings
• External Stakeholders: Including regulatory bodies like SEC and industry-specific agencies who may request review outcomes

• Gather Performance Data: Collect customer feedback, audit results, process metrics, and quality indicators from the past review period
• Review Legal Requirements: Check current ISO standards, DTI guidelines, and industry-specific Philippine regulations
• Prepare Documentation: Organize meeting minutes, action items status, and key performance trends
• Set Clear Objectives: Define specific goals aligned with your organization's quality policy and ASEAN market requirements
• Schedule Participants: Coordinate with key stakeholders, ensuring management team availability and proper representation

• Review Scope: Clear definition of processes, departments, and systems covered under the review
• Input Requirements: List of mandatory data sources including customer feedback, audit findings, and performance metrics
• Meeting Protocols: Structured agenda, frequency of reviews, and required attendees per DTI guidelines
• Documentation Format: Standardized templates for recording decisions, action items, and follow-up measures
• Compliance Section: Reference to relevant ISO standards and Philippine regulatory requirements
• Output Actions: Framework for implementing improvements and measuring their effectiveness

The Management Review Process is often confused with the Change Management Process, but they serve distinct purposes in Philippine organizations. While both support organizational improvement, their scope and application differ significantly.

• Purpose and Timing: Management Review Process evaluates overall system effectiveness periodically, while Change Management Process guides specific organizational changes as they occur
• Scope of Review: Management Review examines entire quality management systems and compliance with ISO standards, whereas Change Management focuses on implementing and controlling specific changes
• Stakeholder Involvement: Management Review requires top management participation and strategic decision-making, while Change Management engages affected departments and employees at various levels
• Output Focus: Management Review produces system-wide improvement plans and policy updates, but Change Management delivers specific transition plans and risk mitigation strategies