The Master Service Agreement (MSA Contract) serves as a foundational document for businesses operating in Pakistan that engage in ongoing service relationships. It is primarily used when parties anticipate multiple service engagements over time and want to establish standard terms that will govern all future service orders. The agreement must comply with Pakistani legislation, particularly the Contract Act 1872, Electronic Transactions Ordinance 2002, and relevant sector-specific regulations. This MSA includes provisions for service delivery, payment terms, intellectual property rights, confidentiality, dispute resolution, and other essential elements required under Pakistani law. The document is structured to accommodate various service types while maintaining consistency with local legal requirements and international business practices. It typically serves as an umbrella agreement under which specific service orders or statements of work can be executed without renegotiating basic terms.
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1. Parties: Identification of the contracting parties, including their legal status, registration details, and addresses as required under Pakistani law
2. Background: Context of the agreement, relationship between parties, and general purpose of the MSA
3. Definitions: Comprehensive list of defined terms used throughout the agreement
4. Scope of Services: General framework for services to be provided under the MSA
5. Term and Termination: Duration of the agreement, renewal provisions, and circumstances for termination
6. Service Orders: Process for requesting, approving, and implementing specific services under the MSA
7. Pricing and Payment Terms: General pricing principles, payment terms, invoicing requirements, and tax considerations
8. Performance Standards: General service levels and quality standards applicable to all services
9. Representations and Warranties: Standard warranties and representations from both parties
10. Confidentiality: Protection of confidential information and trade secrets
11. Intellectual Property Rights: Ownership and licensing of IP created or used during service provision
12. Indemnification: Mutual indemnification obligations and procedures
13. Limitation of Liability: Limitations and caps on liability consistent with Pakistani law
14. Force Majeure: Events excusing performance and related procedures
15. Dispute Resolution: Process for resolving disputes, including jurisdiction and governing law clauses
16. General Provisions: Standard boilerplate clauses including notices, assignment, and amendment procedures
1. Compliance with Laws: Detailed compliance obligations when services involve regulated industries or specific regulatory requirements
2. Data Protection and Privacy: Required when services involve handling of personal or sensitive data
3. Security Requirements: Necessary for services involving IT systems, data access, or physical security
4. Insurance: Detailed insurance requirements for high-risk services or when required by industry standards
5. Business Continuity: Required for critical services or when service interruption could cause significant impact
6. Personnel Requirements: Important when services involve on-site work or dedicated staff
7. Environmental Compliance: Necessary for services with environmental impact or in regulated industries
8. Import/Export Compliance: Required when services involve cross-border elements or technology transfer
9. Anti-Corruption Compliance: Important for international contracts or government-related services
10. Shariah Compliance: Required when parties need to ensure compliance with Islamic banking principles
1. Schedule A - Service Descriptions: Detailed descriptions of different service categories covered under the MSA
2. Schedule B - Rate Card: Standard pricing for different service types and personnel categories
3. Schedule C - Service Levels: Detailed service level agreements, KPIs, and measurement methodologies
4. Schedule D - Security Protocols: Detailed security requirements and procedures
5. Schedule E - Approved Subcontractors: List of pre-approved subcontractors and their scope of work
6. Schedule F - Form of Service Order: Template for individual service orders under the MSA
7. Schedule G - Change Control Procedure: Process for implementing changes to services or terms
8. Schedule H - Governance Structure: Details of management structure, reporting, and escalation procedures
9. Appendix 1 - Technical Requirements: Detailed technical specifications and requirements
10. Appendix 2 - Contact Details: Key contacts and escalation matrix for both parties
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