The Cloud Platform Enterprise Agreement is designed for organizations seeking to establish a comprehensive legal framework for enterprise-level cloud computing services in Saudi Arabia. This agreement is particularly relevant when implementing large-scale cloud solutions that require compliance with Saudi Arabian regulations, including the Cloud Computing Regulatory Framework, Personal Data Protection Law, and Shariah law principles. It addresses critical aspects such as data sovereignty, security requirements, service levels, and operational procedures while ensuring regulatory compliance. The document is typically used for long-term strategic cloud service relationships involving significant data processing, multiple services, or mission-critical applications, and includes detailed provisions for data protection, security measures, and service level commitments specific to the Saudi Arabian market.
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1. Parties: Identification of the contracting parties, including full legal names, registration numbers, and addresses
2. Background: Context of the agreement and brief description of the cloud platform services being provided
3. Definitions: Comprehensive definitions of technical terms, service components, and key contract terminology
4. Service Provision: Detailed description of cloud services, service levels, and platform specifications
5. Access and Use Rights: Terms governing customer's access to and use of the cloud platform
6. Data Protection and Security: Compliance with Saudi PDPL and security requirements, including data processing terms
7. Customer Obligations: Customer responsibilities, acceptable use policies, and compliance requirements
8. Provider Obligations: Provider's commitments, including service delivery, support, and maintenance
9. Fees and Payment: Pricing, payment terms, and billing procedures compliant with Islamic finance principles
10. Intellectual Property: IP rights, ownership of data, and licensing terms
11. Confidentiality: Protection of confidential information and trade secrets
12. Term and Termination: Contract duration, renewal terms, and termination rights
13. Liability and Indemnification: Limitation of liability and indemnification provisions
14. Force Majeure: Events excusing performance, including cyber incidents
15. Governing Law and Jurisdiction: Application of Saudi law and dispute resolution procedures
16. General Provisions: Standard boilerplate clauses, including notices and amendments
1. Data Localization Requirements: Specific provisions for data storage location when handling sensitive or regulated data
2. Government Access: Terms regarding government authority access rights when required by Saudi regulations
3. Industry-Specific Compliance: Additional compliance requirements for specific regulated industries (healthcare, financial services, etc.)
4. Islamic Finance Compliance: Detailed Shariah-compliant financial terms when required
5. Multi-tenant Services: Additional terms for shared infrastructure environments
6. Professional Services: Terms for additional implementation or consulting services
7. Disaster Recovery: Enhanced business continuity and disaster recovery terms for critical services
8. Third-Party Services: Terms governing integration with third-party services or applications
1. Service Description Schedule: Detailed technical specifications of cloud services and components
2. Service Level Agreement: Performance metrics, service levels, and remedies for non-compliance
3. Security Standards and Controls: Detailed security measures, certifications, and compliance standards
4. Pricing Schedule: Detailed pricing, payment terms, and calculation methods
5. Data Processing Agreement: Detailed terms for personal data processing in compliance with Saudi PDPL
6. Technical Support Services: Support level descriptions, response times, and escalation procedures
7. Acceptable Use Policy: Detailed rules and restrictions for platform usage
8. Business Continuity Plan: Disaster recovery and business continuity procedures
9. Exit Plan: Transition assistance and data return procedures upon termination
10. Required Notices and Forms: Standard forms and notices required under Saudi law
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