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Cyber Security Service Level Agreement Template for Singapore

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Key Requirements PROMPT example:

Cyber Security Service Level Agreement

"Need a Cyber Security Service Level Agreement for our fintech startup based in Singapore, focusing on cloud security monitoring and incident response, with strict compliance requirements for MAS guidelines and quarterly penetration testing to be implemented from January 2025."

What is a Cyber Security Service Level Agreement?

The Cyber Security Service Level Agreement is essential for organizations operating in Singapore seeking to establish clear, measurable standards for cybersecurity services. This document is particularly relevant given Singapore's stringent cybersecurity regulations and the increasing importance of data protection in the digital economy. It addresses requirements under the Cybersecurity Act 2018, PDPA, and industry-specific regulations, while defining specific service levels, security measures, incident response procedures, and compliance requirements. The agreement is crucial for organizations requiring professional cybersecurity services, especially those handling sensitive data or operating critical information infrastructure.

What sections should be included in a Cyber Security Service Level Agreement?

1. Parties: Identifies the service provider and client, including full legal names and addresses

2. Background: Context of the agreement and brief description of the cybersecurity services to be provided

3. Definitions: Key terms used throughout the agreement, including technical cybersecurity terminology

4. Scope of Services: Detailed description of cybersecurity services, monitoring, and protection measures

5. Service Levels: Specific metrics, response times, and performance standards

6. Security Requirements: Minimum security standards, compliance requirements, and certifications

7. Incident Response: Procedures for handling and reporting security incidents

8. Data Protection: PDPA compliance measures and data handling procedures

9. Term and Termination: Duration of agreement and termination conditions

What sections are optional to include in a Cyber Security Service Level Agreement?

1. Cross-Border Data Transfers: Requirements and procedures for international data transfers when data will be processed or stored outside Singapore

2. Industry-Specific Compliance: Additional regulatory requirements for regulated industries such as finance, healthcare, or critical infrastructure

3. Penetration Testing: Requirements and procedures for regular security testing and vulnerability assessments

4. Business Continuity: Disaster recovery and business continuity procedures for critical systems or infrastructure

What schedules should be included in a Cyber Security Service Level Agreement?

1. Schedule 1 - Service Level Metrics: Detailed breakdown of performance metrics and targets

2. Schedule 2 - Price Schedule: Pricing details and payment terms

3. Schedule 3 - Technical Requirements: Detailed technical specifications and requirements

4. Schedule 4 - Incident Response Plan: Detailed procedures for different types of security incidents

5. Schedule 5 - Contact Matrix: Key contacts and escalation procedures

6. Schedule 6 - Compliance Certificates: Copies of relevant certifications and compliance documents

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions










































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Industries

PDPA 2012: Singapore's Personal Data Protection Act - Primary legislation governing the collection, use, disclosure, and care of personal data

Cybersecurity Act 2018: Main legislation governing cybersecurity in Singapore, including requirements for Critical Information Infrastructure (CII) protection and cybersecurity service providers

MAS Technology Risk Management Guidelines: Regulatory requirements for financial institutions in Singapore regarding technology risk management and cybersecurity controls

Healthcare Services Act: Legislation containing specific data protection requirements for healthcare service providers in Singapore

GDPR Compliance: European Union's General Data Protection Regulation considerations when handling EU residents' data

ISO/IEC 27001: International standard for information security management systems that may need to be referenced in the SLA

MTCS Standards: Singapore's Multi-Tier Cloud Security Standards for cloud service providers

Security-by-Design Framework: IMDA's framework for incorporating security considerations throughout the development lifecycle

Singapore Contract Law: Fundamental legal framework governing contract formation and enforcement in Singapore

Electronic Transactions Act: Legislation governing electronic transactions and digital signatures in Singapore

Evidence Act: Legal framework for handling digital evidence in Singapore courts

SingCERT Guidelines: Cybersecurity guidelines and best practices issued by Singapore Computer Emergency Response Team

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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