The Cyber Security Service Level Agreement is essential for organizations operating in Singapore seeking to establish clear, measurable standards for cybersecurity services. This document is particularly relevant given Singapore's stringent cybersecurity regulations and the increasing importance of data protection in the digital economy. It addresses requirements under the Cybersecurity Act 2018, PDPA, and industry-specific regulations, while defining specific service levels, security measures, incident response procedures, and compliance requirements. The agreement is crucial for organizations requiring professional cybersecurity services, especially those handling sensitive data or operating critical information infrastructure.
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Key Requirements PROMPT example:
Cyber Security Service Level Agreement
"Need a Cyber Security Service Level Agreement for our fintech startup based in Singapore, focusing on cloud security monitoring and incident response, with strict compliance requirements for MAS guidelines and quarterly penetration testing to be implemented from January 2025."
1. Parties: Identifies the service provider and client, including full legal names and addresses
2. Background: Context of the agreement and brief description of the cybersecurity services to be provided
3. Definitions: Key terms used throughout the agreement, including technical cybersecurity terminology
4. Scope of Services: Detailed description of cybersecurity services, monitoring, and protection measures
5. Service Levels: Specific metrics, response times, and performance standards
6. Security Requirements: Minimum security standards, compliance requirements, and certifications
7. Incident Response: Procedures for handling and reporting security incidents
8. Data Protection: PDPA compliance measures and data handling procedures
9. Term and Termination: Duration of agreement and termination conditions
1. Cross-Border Data Transfers: Requirements and procedures for international data transfers when data will be processed or stored outside Singapore
2. Industry-Specific Compliance: Additional regulatory requirements for regulated industries such as finance, healthcare, or critical infrastructure
3. Penetration Testing: Requirements and procedures for regular security testing and vulnerability assessments
4. Business Continuity: Disaster recovery and business continuity procedures for critical systems or infrastructure
1. Schedule 1 - Service Level Metrics: Detailed breakdown of performance metrics and targets
2. Schedule 2 - Price Schedule: Pricing details and payment terms
3. Schedule 3 - Technical Requirements: Detailed technical specifications and requirements
4. Schedule 4 - Incident Response Plan: Detailed procedures for different types of security incidents
5. Schedule 5 - Contact Matrix: Key contacts and escalation procedures
6. Schedule 6 - Compliance Certificates: Copies of relevant certifications and compliance documents
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