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Service Level Agreement Cyber Security Template for Singapore

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Key Requirements PROMPT example:

Service Level Agreement Cyber Security

"Need a Service Level Agreement Cyber Security for our fintech startup based in Singapore, focusing on 24/7 security monitoring and incident response, with specific provisions for handling payment data and compliance with MAS guidelines, to be implemented by March 2025."

What is a Service Level Agreement Cyber Security?

This Service Level Agreement Cyber Security is designed for organizations requiring formal cybersecurity service arrangements in Singapore. It addresses the critical need for defined security standards, response protocols, and compliance with Singapore's cybersecurity regulations. The agreement is particularly relevant given increasing cyber threats and regulatory requirements under the Cybersecurity Act 2018 and PDPA. It provides comprehensive coverage of security monitoring, incident response, compliance reporting, and service level metrics, making it essential for organizations seeking to formalize their cybersecurity service arrangements with providers.

What sections should be included in a Service Level Agreement Cyber Security?

1. Parties: Identification and details of the service provider and client

2. Background: Context and purpose of the agreement

3. Definitions: Key terms used throughout the agreement

4. Service Scope: Detailed description of cybersecurity services to be provided

5. Service Levels: Specific performance metrics and standards

6. Response Times: Timeframes for different types of incidents and requests

7. Reporting Requirements: Regular reporting obligations and formats

8. Data Protection Obligations: Compliance with PDPA and data security requirements

9. Term and Termination: Duration and conditions for ending the agreement

What sections are optional to include in a Service Level Agreement Cyber Security?

1. Sector-Specific Compliance: Additional requirements for specific regulated industries such as finance, healthcare, or critical infrastructure

2. Cross-Border Data Transfers: Rules and requirements for international data movement when services involve multiple jurisdictions

3. Security Certifications: Specific security certifications and standards requirements when mandated by client or industry

What schedules should be included in a Service Level Agreement Cyber Security?

1. Service Level Metrics: Detailed performance indicators and measurement methods

2. Price Schedule: Detailed pricing structure and payment terms

3. Incident Response Plan: Detailed procedures for handling security incidents

4. Technical Requirements: Specific technical specifications and requirements

5. Contact Matrix: Key contacts and escalation procedures

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions








































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Industries

Cybersecurity Act 2018: Primary legislation governing cybersecurity in Singapore, particularly for Critical Information Infrastructure (CII). Establishes licensing framework for cybersecurity service providers and incident reporting requirements.

Personal Data Protection Act (PDPA) 2012: Establishes data protection requirements, consent obligations, and data breach notification requirements for organizations handling personal data in Singapore.

Computer Misuse Act: Provides legal framework against unauthorized access, modification, and use of computer material, relevant for defining security breach scenarios and remedies.

Electronic Transactions Act: Governs electronic transactions and digital signatures, important for establishing validity of electronic contracts and security measures.

MAS Technology Risk Management Guidelines: Specific requirements for financial institutions regarding technology risk management and cybersecurity controls set by the Monetary Authority of Singapore.

Healthcare Cybersecurity Requirements: Sector-specific cybersecurity requirements for healthcare institutions handling sensitive medical data and systems.

CII Requirements: Specific cybersecurity requirements and obligations for Critical Information Infrastructure operators under the Cybersecurity Act.

GDPR Compliance Requirements: European Union's General Data Protection Regulation requirements applicable when handling EU residents' data, including cross-border transfer restrictions.

ISO/IEC 27001: International standard for information security management systems, often referenced in cybersecurity SLAs for benchmark security controls.

PDPC Advisory Guidelines: Detailed guidance from Singapore's Personal Data Protection Commission on implementing PDPA requirements and best practices.

Singapore Standards (SS): National standards for cybersecurity practices and controls specific to Singapore's business environment.

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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