The Quality Management System Review contract is essential for organizations operating in South Africa who seek to evaluate and improve their quality management processes. This document is typically used when an organization requires an independent assessment of their quality management system, either for certification preparation, maintaining existing certifications, or implementing system improvements. The agreement encompasses all aspects of the review process, including scope definition, methodology, timeline, deliverables, and responsibilities of all parties involved. It ensures compliance with South African legislation, including the Standards Act No. 8 of 2008 and relevant industry-specific regulations, while incorporating international best practices such as ISO 9001:2015 requirements. The document is particularly crucial for organizations operating in regulated industries or those seeking to enhance their competitive position through demonstrated quality management excellence.
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1. Parties: Identification of the reviewing organization and the client organization
2. Background: Context of the QMS review, including the client's current certification status and reason for review
3. Definitions: Key terms used throughout the document, including technical QMS terminology
4. Scope of Review: Detailed outline of what aspects of the QMS will be reviewed and any exclusions
5. Review Methodology: The approach and methods to be used in conducting the QMS review
6. Timeline and Milestones: Specific timeframes for different phases of the review process
7. Obligations of the Reviewer: Responsibilities and commitments of the reviewing organization
8. Client Responsibilities: Required cooperation, access, and resources to be provided by the client
9. Deliverables: Specific outputs and reports to be provided as part of the review
10. Confidentiality: Provisions for handling sensitive information accessed during the review
11. Fees and Payment Terms: Cost structure and payment schedule for the review services
12. General Terms: Standard contractual provisions including governing law, notices, and amendment procedures
1. Certification Support: Include when the review is part of certification preparation or maintenance
2. Training Provisions: Include when staff training on findings is part of the scope
3. Remedial Action Plan: Include when the reviewer will assist in developing correction plans
4. Follow-up Review: Include when subsequent reviews are planned to verify improvements
5. Multi-site Provisions: Include when review covers multiple client locations
6. Industry-Specific Requirements: Include when specific industry standards or regulations apply
1. Schedule A - Review Checklist: Detailed checklist of all QMS elements to be reviewed
2. Schedule B - Required Documentation: List of documents and records the client must provide
3. Schedule C - Review Team: Qualifications and roles of review team members
4. Schedule D - Applicable Standards: Specific ISO and industry standards against which the QMS will be reviewed
5. Schedule E - Fee Structure: Detailed breakdown of fees and payment milestones
6. Appendix 1 - Review Ƶ: Standard forms and templates to be used during the review
7. Appendix 2 - Reporting Format: Template and requirements for the final review report
8. Appendix 3 - Compliance Criteria: Specific criteria used to assess compliance levels
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