The Food Delivery Partner Agreement is essential for businesses operating in the UAE's growing food delivery sector. This document is used when establishing formal relationships between food delivery platforms and their delivery partners, whether individual riders or delivery companies. It addresses key aspects required by UAE federal and local laws, including food safety regulations, commercial licensing requirements, and electronic commerce laws. The agreement covers crucial operational elements such as service standards, payment terms, insurance requirements, and compliance with UAE municipalities' food codes. It's particularly relevant given the UAE's expanding digital economy and the increasing demand for food delivery services, requiring careful consideration of both technological and traditional service delivery aspects. The document ensures all parties understand their rights, obligations, and operational requirements while maintaining compliance with UAE regulatory frameworks.
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1. Parties: Identification of the contracting parties - the food delivery platform operator and the delivery partner
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Appointment and Scope: Terms of appointment and scope of delivery services to be provided
5. Partner Obligations: Core responsibilities of the delivery partner including service standards, maintenance of equipment, and compliance requirements
6. Platform Obligations: Responsibilities of the platform operator including providing access to the platform and delivery assignments
7. Service Standards: Required quality and performance standards for delivery services
8. Health and Safety: Food safety requirements, handling procedures, and general safety protocols
9. Fees and Payment: Payment structure, calculation of fees, payment terms, and related financial matters
10. Term and Termination: Duration of agreement and circumstances for termination
11. Insurance and Liability: Insurance requirements and allocation of risks between parties
12. Confidentiality: Protection of confidential information and trade secrets
13. Data Protection: Handling of personal data and compliance with data protection laws
14. Dispute Resolution: Procedures for resolving disputes between parties
15. Governing Law: Specification of UAE law as governing law and jurisdiction
1. Equipment Provision: Terms regarding provision of delivery equipment (if platform provides equipment)
2. Training Requirements: Specific training protocols if platform provides standardized training
3. Branding Guidelines: Rules for use of platform's branding and uniform requirements
4. Exclusivity: Exclusivity provisions if applicable to the business model
5. Substitution Rights: Rights and procedures for partner to provide substitute delivery personnel
6. Performance Incentives: Optional bonus or incentive schemes
7. Insurance Provision: Terms for platform-provided insurance coverage if applicable
8. Technology License: Detailed terms for use of platform's proprietary technology if extensive
9. Marketing Participation: Terms for participation in platform's marketing initiatives
1. Schedule 1 - Fee Structure: Detailed breakdown of delivery fees, incentives, and payment calculations
2. Schedule 2 - Service Level Requirements: Specific performance metrics, response times, and quality standards
3. Schedule 3 - Operating Procedures: Detailed procedures for order acceptance, pickup, delivery, and customer interaction
4. Schedule 4 - Food Safety Guidelines: Detailed food handling and safety requirements in compliance with UAE regulations
5. Schedule 5 - Insurance Requirements: Specific insurance types and coverage levels required
6. Schedule 6 - Equipment Specifications: Technical specifications for delivery equipment and maintenance requirements
7. Schedule 7 - Data Protection Protocols: Detailed procedures for handling customer and operational data
8. Schedule 8 - Incident Reporting Procedures: Procedures for reporting and handling delivery incidents or customer complaints
9. Appendix A - Required Documentation: List of required licenses, permits, and documents for delivery partners
10. Appendix B - Territory Map: Defined delivery zones and operating territories
Relevant legal definitions
Clauses
Relevant Industries
Food & Beverage
Technology
Logistics & Transportation
E-commerce
Hospitality
Digital Platforms
Last-Mile Delivery
Food Services
Relevant Teams
Legal
Operations
Compliance
Partner Relations
Risk Management
Commercial
Business Development
Quality Assurance
Fleet Management
Food Safety
Partner Support
Contract Administration
Relevant Roles
Legal Counsel
Operations Manager
Delivery Partner Manager
Compliance Officer
Food Safety Officer
Partner Relations Manager
Fleet Manager
Risk Manager
Commercial Director
Business Development Manager
Contract Administrator
Regional Operations Director
Quality Assurance Manager
Partnership Development Executive
Legal Operations Manager
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