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A Managed Services Agreement sets out how an external provider will handle specific business operations or IT services for your organization. Under Austrian law, these contracts spell out exactly what the provider must deliver, their service levels, and how they'll protect sensitive data in line with the DSG (Austrian Data Protection Act).

The agreement creates clear accountability by defining response times, security measures, and what happens if things go wrong. It typically covers key areas like system monitoring, maintenance, backups, and technical support - all while meeting Austrian commercial code requirements. Most Austrian businesses use these agreements to outsource IT functions safely and effectively while maintaining legal compliance.

Use a Managed Services Agreement when outsourcing critical business functions, especially IT services, to external providers in Austria. This contract becomes essential for medium to large organizations looking to delegate their network maintenance, cybersecurity, cloud services, or help desk operations while maintaining control and compliance with Austrian data protection laws.

The agreement proves particularly valuable when scaling operations, implementing new technologies, or dealing with complex regulatory requirements. Austrian businesses often need these agreements when they lack internal expertise, want predictable IT costs, or must ensure 24/7 system availability while meeting strict EU and national data security standards.

• Managed Services Contract: Core template for comprehensive IT service outsourcing, including detailed SLAs and performance metrics
• Facilities Management Agreement: Focused on physical infrastructure management, building maintenance, and property-related services
• Service Management Contract: Streamlined version for specific operational functions like help desk or network monitoring
• Management Fee Agreement Intercompany: Specialized format for managing services between affiliated companies under Austrian group structures

• Service Providers: IT companies, tech consultancies, and specialized managed service firms that deliver and maintain the contracted services under Austrian commercial law
• Client Organizations: Medium to large businesses, NGOs, and public institutions seeking to outsource their IT or operational functions
• Legal Departments: In-house counsel and external law firms who draft and review agreements to ensure DSG compliance
• IT Directors: Technical leaders who define service requirements and monitor provider performance
• Data Protection Officers: Specialists ensuring the agreement meets Austrian and EU data protection standards

• Service Scope: List all IT systems, services, and functions to be managed, including performance metrics and response times
• Data Handling: Document data types, storage locations, and security measures to meet Austrian DSG requirements
• Service Levels: Define specific KPIs, maintenance windows, and availability requirements
• Cost Structure: Outline fees, payment terms, and any variable pricing components
• Compliance Details: Gather relevant certifications and regulatory requirements for your industry
• Template Generation: Use our platform to create a customized agreement that automatically includes all required Austrian legal elements

• Parties and Scope: Clear identification of provider and client, with detailed service descriptions and delivery locations
• Data Protection: GDPR and DSG-compliant clauses covering data processing, security measures, and breach protocols
• Service Levels: Specific performance metrics, availability guarantees, and response time commitments
• Term and Termination: Contract duration, renewal conditions, and exit procedures under Austrian law
• Liability Provisions: Damage limitations and insurance requirements conforming to Austrian Civil Code
• Dispute Resolution: Austrian jurisdiction clause and applicable law specifications
• Force Majeure: Events beyond reasonable control as recognized by Austrian courts

A Managed Services Agreement differs significantly from a Supply of Services Agreement in several key aspects, particularly under Austrian law. While both involve service provision, their scope and implementation vary considerably.

• Ongoing Nature: Managed Services Agreements establish long-term, continuous service relationships with proactive maintenance and monitoring, while Supply of Services Agreements typically cover specific, discrete services with defined start and end points
• Service Level Requirements: Managed Services include detailed performance metrics, response times, and availability guarantees; Supply agreements focus more on deliverable specifications
• Technical Integration: Managed Services providers often require deep access to client systems and networks, needing specific Austrian data protection clauses; Supply agreements usually maintain clearer operational boundaries
• Risk Distribution: Managed Services providers take on greater operational responsibility and liability for system performance, requiring more comprehensive insurance and indemnification provisions under Austrian law