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A Service Letter is a formal document from a previous employer that confirms someone's work history and describes their job performance. In Australia, these letters help workers move between jobs, especially in industries like mining, construction, and maritime services where safety and experience matter greatly.

Unlike basic reference letters, Service Letters contain specific details about the employee's duties, skills, and conduct during their employment. While not legally required under Australian employment law, many companies provide them as part of their standard HR practices, particularly when workers need to demonstrate their competency for licensed or regulated positions.

Request a Service Letter when leaving a job in industries where detailed work history matters, like mining, construction, or specialized trades. These letters carry extra weight with future employers because they go beyond basic references to document specific skills, safety records, and operational experience.

The letter becomes particularly valuable when applying for roles requiring proven expertise or industry certifications in Australia. For example, many mining companies need to verify a candidate's experience with specific equipment or safety protocols. Getting a Service Letter at the end of each significant role creates a reliable paper trail of your professional capabilities.

• Letter Of Employment Verification: Basic confirmation of employment dates and position details, typically used for visa applications or background checks
• Referral Letter: Focuses on performance evaluation and specific accomplishments, ideal for career advancement
• Letter Of Referral: Detailed assessment of skills and competencies, commonly used in professional services and regulated industries
• Application Letter For Nursing: Specialised format highlighting clinical experience, certifications, and healthcare-specific qualifications

• HR Managers: Draft and issue Service Letters on behalf of the company, ensuring accuracy and compliance with employment policies
• Department Supervisors: Provide input on employee performance, specific duties, and technical competencies for inclusion
• Former Employees: Request and use these letters when seeking new employment or industry certifications
• Hiring Managers: Review Service Letters to verify candidates' experience and capabilities, especially in regulated industries
• Industry Regulators: May reference these letters when assessing qualifications for specialized licenses or permits

• Employee Details: Gather accurate employment dates, position titles, and any changes in role or responsibilities
• Performance Records: Review documented achievements, completed projects, and key contributions during their tenure
• Technical Skills: List specific equipment operated, certifications earned, and specialized training completed
• Safety Records: Document safety training, incident reports, and compliance with workplace health protocols
• Verification Process: Have relevant supervisors confirm accuracy of all details before finalizing the letter
• Digital Template: Use our platform's automated system to ensure all essential elements are included and properly formatted

• Company Details: Official letterhead with business name, ABN, and current contact information
• Employment Period: Precise start and end dates of employment relationship
• Position Details: Official job titles, reporting relationships, and key responsibilities
• Performance Summary: Factual description of work quality and achievements, avoiding subjective statements
• Compliance Statement: Confirmation of adherence to workplace policies and safety requirements
• Authorization: Signature from authorized company representative with their title and date
• Privacy Notice: Statement about information handling under Australian Privacy Principles

Service Letters and Employment Reference Letters often get mixed up, but they serve different purposes in Australian workplace documentation. While both relate to employment history, they differ significantly in their scope and application.

• Detail Level: Service Letters provide comprehensive documentation of specific duties, skills, and operational experience, while reference letters typically offer broader, more general assessments
• Legal Weight: Service Letters carry more formal weight in regulated industries, particularly for licensing and certification purposes
• Content Focus: Service Letters emphasize factual work history and technical competencies, whereas reference letters often include character assessments and interpersonal skills
• Industry Usage: Service Letters are common in specialized sectors like mining and construction, while reference letters are used across all industries
• Verification Purpose: Service Letters specifically verify technical capabilities and safety compliance, making them crucial for roles requiring proven expertise