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1. Sender's Contact Details: Full name, unit/apartment number, building name/address, contact information
2. Date: Current date of the letter
3. Recipient Details: Strata Manager/Building Manager/Committee Secretary's name and address
4. Subject Line: Clear indication that this is a formal complaint regarding roof leakage
5. Issue Description: Detailed description of the roof leak, including when it was first noticed and its location
6. Impact Statement: Description of damage caused and how it affects living conditions
7. Previous Communications: Summary of any previous attempts to report or resolve the issue
8. Action Request: Specific request for inspection and repair within a reasonable timeframe
9. Closing: Professional closing statement with expectation of response
1. Health and Safety Concerns: Include if the leak is causing mold, electrical hazards, or other safety issues
2. Financial Impact: Include if there are quantifiable costs incurred due to the leak
3. Legal References: Include specific references to strata laws and regulations if previous attempts to resolve have failed
4. Emergency Contact Request: Include if immediate after-hours access might be needed due to severity
5. Tenant Details: Include if you are a tenant writing on behalf of yourself with landlord's knowledge
1. Photographic Evidence: Photos showing the leak and resulting damage
2. Communication Log: Timeline of previous communications about the issue
3. Expert Assessment: Any professional opinions or quotes obtained regarding the leak
4. Damage Report: Detailed list of damaged items or property with estimated costs
Real Estate
Property Management
Strata Management
Building Maintenance
Construction
Facilities Management
Property Law
Insurance
Property Management
Facilities Management
Maintenance
Legal
Insurance
Customer Service
Building Operations
Asset Management
Compliance
Risk Management
Property Manager
Strata Manager
Building Manager
Facilities Manager
Property Owner
Tenant
Strata Committee Member
Body Corporate Secretary
Maintenance Supervisor
Legal Counsel
Insurance Claims Officer
Building Inspector
Property Administrator
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