The Complaint Letter About Product Quality is a crucial document used when a consumer needs to formally address quality issues with a product purchased from a Belgian retailer or manufacturer. It serves as an official record of the complaint and often represents a necessary step before pursuing legal action or alternative dispute resolution. The letter must align with Belgian consumer protection laws, including the Belgian Economic Law Code and relevant EU directives, particularly regarding the mandatory two-year warranty period. This document typically includes detailed product information, description of defects, purchase details, previous communication attempts, and specific remediation requests. It's particularly important in Belgium where consumer protection laws provide strong rights for quality-related issues, and the document may be required for any subsequent legal proceedings or consumer protection authority involvement.
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1. Sender's Details: Full name, address, contact information, and customer reference number if applicable
2. Recipient's Details: Company name, department, address, and if possible, specific contact person
3. Date: Date when the letter is written
4. Subject Line: Clear indication that this is a complaint about product quality, including product name and reference number
5. Product Information: Detailed description of the product, including model number, serial number, date of purchase, and where it was purchased
6. Problem Description: Clear and detailed explanation of the quality issues, when they were first noticed, and how they affect the product's functionality
7. Impact Statement: Description of how the product's defects have affected you
8. Previous Actions Taken: Description of any attempts already made to resolve the issue
9. Requested Resolution: Clear statement of what remedy you are seeking (replacement, refund, repair, etc.)
10. Closing Statement: Professional closing with timeline for expected response and your contact details
1. Legal Rights Reference: Reference to relevant consumer protection laws and warranty rights, used when initial complaints have been ignored or when dealing with serious issues
2. Safety Concerns: Section highlighting any safety risks posed by the defective product, included when the defect could cause harm
3. Cost Breakdown: Detailed list of additional costs incurred due to the defective product, included when seeking compensation beyond simple replacement
4. Timeline of Events: Chronological listing of all relevant events and communications, used in complex cases with multiple interactions
5. Expert Opinion: Reference to professional or expert assessment of the defect, included when technical verification has been obtained
1. Proof of Purchase: Copy of receipt, invoice, or order confirmation
2. Product Documentation: Relevant pages from product manual, warranty card, or product specifications
3. Photographic Evidence: Photos or videos documenting the product defects
4. Communication Records: Copies of previous emails, chat logs, or correspondence about the issue
5. Expert Reports: Any technical reports or professional assessments of the defect
6. Expense Records: Receipts or invoices for any additional costs incurred due to the defective product
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