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1. Sender's Details: Full name, account number, address, and contact information of the complainant
2. Recipient's Details: Utility company's name, department, address, and any relevant reference numbers
3. Subject Line: Clear indication that this is a formal complaint about high electricity bills
4. Opening Statement: Brief introduction identifying yourself as a customer and stating the purpose of the letter
5. Bill Details: Specific information about the disputed bill(s), including dates, amounts, and meter readings
6. Problem Description: Detailed explanation of why you believe the bill is incorrect or unreasonably high
7. Previous Actions Taken: Description of any steps already taken to resolve the issue, including dates of phone calls or previous correspondence
8. Request for Resolution: Clear statement of what action you want the company to take
9. Closing: Professional closing with deadline for response and your signature
1. Historical Usage Comparison: Include when there's a significant discrepancy between current and previous usage patterns
2. Technical Issues: Include when there are suspected meter malfunctions or technical problems
3. Legal Rights Reference: Include when you need to cite specific consumer protection laws or regulations
4. Payment History: Include when relevant to demonstrate your good standing as a customer
5. Witness Statements: Include when there are third-party observations relevant to the complaint
1. Copy of Disputed Bill(s): Copies of the electricity bills in question
2. Usage History: Documentation showing historical electricity consumption patterns
3. Previous Correspondence: Copies of any previous communications with the utility company
4. Photographic Evidence: Pictures of meter readings or other relevant visual evidence
5. Expert Reports: Any technical assessments or expert opinions if applicable
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