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1. Claimant Information: Personal details of the cardholder including full name, address, contact information, and card account number
2. Card Details: Information about the ATM card involved in the claim, including card type, issuing bank, and card number (partially masked for security)
3. Incident Details: Specific information about when and where the incident occurred, including date, time, location, and type of incident (theft, loss, unauthorized transaction)
4. Transaction Details: List of unauthorized transactions being claimed, including dates, amounts, and merchant information
5. Police Report Information: Details of police report if filed, including report number, police station, and reporting date
6. Previous Claims History: Information about any previous ATM card insurance claims made by the cardholder
7. Declaration and Authorization: Legal statement confirming the truth of information provided and authorizing investigation of the claim
1. Additional Cardholders: Section for supplementary cardholder details if the incident involves additional cards on the same account
2. Witness Information: Details of any witnesses to the incident, if applicable
3. Bank Branch Details: Information about the home branch, required if the claim needs to be processed through a specific branch
4. Travel Insurance Details: Additional section if the incident occurred while traveling and is covered under associated travel insurance
5. Third Party Authorization: Authorization section if someone other than the cardholder is submitting the claim
1. Schedule A - Supporting Documents Checklist: List of required and optional supporting documents to be submitted with the claim
2. Schedule B - Transaction Log Template: Detailed template for listing unauthorized transactions if multiple transactions are being claimed
3. Appendix 1 - Terms and Conditions: Summary of relevant insurance policy terms and conditions
4. Appendix 2 - Privacy Statement: Detailed information about how personal information will be collected, used, and protected
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ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it

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