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1. Service Level Agreement (SLA): Include when specific performance metrics and service levels need to be guaranteed

2. Security Requirements: Include for services involving sensitive data or requiring specific security measures

3. Disaster Recovery: Include for critical services requiring business continuity planning

4. Insurance Requirements: Include when specific insurance coverage needs to be maintained

5. Compliance with Standards: Include when industry-specific standards or certifications apply

6. Third-Party Services: Include when subcontractors or third-party services are involved

7. Training and Support: Include when service includes training or ongoing support components

8. Marketing and Publicity: Include when parties need terms regarding public announcements or references

9. Language Requirements: Include when services are provided in Quebec or require bilingual provisions

1. Schedule A - Service Specifications: Detailed technical specifications and service parameters

2. Schedule B - Fee Schedule: Detailed pricing, payment terms, and rate cards

3. Schedule C - Service Levels: Specific performance metrics, measurement methods, and remedies

4. Schedule D - Security Requirements: Detailed security protocols and compliance requirements

5. Schedule E - Data Processing Agreement: Specific terms for handling personal and sensitive data

6. Appendix 1 - Contact Information: Key contacts and escalation procedures

7. Appendix 2 - Acceptable Use Policy: Rules and restrictions for service usage

8. Appendix 3 - Change Request Form: Template for requesting changes to services