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1. Disaster Recovery: Detailed disaster recovery procedures, used when business continuity is critical

2. Change Management: Procedures for requesting and implementing service changes, needed for complex service arrangements

3. Transition Services: Procedures for service transition at start and end of the agreement, important for complex implementations

4. Third-Party Providers: Terms governing use of subcontractors or third-party services, needed when external providers are involved

5. Intellectual Property Rights: Detailed IP provisions, necessary when custom development or licensed software is involved

6. Training and Documentation: Requirements for user training and system documentation, important for user-intensive systems

7. Hardware Provisions: Terms for hardware provision and maintenance, needed if hardware is part of the service

8. Insurance Requirements: Specific insurance obligations, important for high-value or high-risk services

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and performance metrics

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, pricing models, and payment terms

3. Schedule 3 - Support Procedures: Detailed support processes, escalation procedures, and contact information

4. Schedule 4 - Technical Requirements: Specific technical requirements and configurations

5. Schedule 5 - Security Standards: Detailed security requirements and compliance standards

6. Schedule 6 - Service Reports: ������Ƶ and specifications for service level reporting

7. Appendix A - Incident Response Plan: Procedures for handling and resolving service incidents

8. Appendix B - Business Continuity Plan: Detailed business continuity and disaster recovery procedures