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1. Disaster Recovery: Required when the system is business-critical, detailing recovery procedures and timelines

2. Data Migration: Needed when the service includes transfer of existing data or end-of-contract data transfer

3. Third-Party Dependencies: Include when the service relies on third-party components or services

4. Customer Responsibilities: Required when customer must provide specific resources or meet certain conditions

5. Change Management: Include for systems requiring frequent updates or modifications

6. Training and Support: Needed when service includes user training or specialized support

7. Multi-tenancy Provisions: Required for shared infrastructure or platform services

8. Compliance with Industry Standards: Include when specific industry certifications or standards must be maintained

1. Technical Specifications: Detailed technical architecture and system specifications

2. Service Level Metrics Detail: Comprehensive breakdown of all service level metrics and calculation methods

3. Security Requirements: Detailed security protocols, standards, and compliance requirements

4. Incident Management Procedures: Detailed procedures for different types of incidents and escalation paths

5. Contact Matrix: Key contacts and escalation hierarchy for both parties

6. Price Schedule: Detailed pricing, including service credits calculation methods

7. System Dependencies: Documentation of all system dependencies and integration points

8. Reporting ������Ƶ: Standard formats for various required reports and monitoring documentation