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1. Parties: Identification and details of the contracting parties, including full legal names, registration numbers, and addresses
2. Background: Context of the agreement, including reference to any master services agreement if applicable
3. Definitions: Definitions of key terms used throughout the SOW
4. Scope of Services: Detailed description of the services to be provided, including specific tasks and responsibilities
5. Deliverables: Specific outputs and deliverables to be produced as part of the services
6. Timeline and Milestones: Project schedule, key dates, and delivery milestones
7. Acceptance Criteria: Criteria and procedures for accepting deliverables and completed work
8. Pricing and Payment Terms: Detailed fee structure, payment schedule, and invoicing requirements
9. Resources and Materials: Resources to be provided by each party, including personnel, equipment, and facilities
10. Reporting and Communication: Communication protocols, progress reporting requirements, and meeting schedules
11. Term and Termination: Duration of the SOW and conditions for termination
12. Governing Law and Jurisdiction: Confirmation of German law application and jurisdiction
1. Change Control: Procedures for managing changes to the scope, timeline, or deliverables - include when the project is complex or likely to evolve
2. Service Levels: Specific performance metrics and service levels - include when quantitative performance measures are required
3. Security Requirements: Specific security protocols and requirements - include when handling sensitive data or systems
4. Warranty Provisions: Specific warranties for the services or deliverables - include when delivering technical or complex solutions
5. Insurance Requirements: Specific insurance coverage requirements - include when there are significant risks or regulatory requirements
6. Data Protection: Specific GDPR and data protection provisions - include when personal data processing is involved
7. Intellectual Property Rights: Specific IP arrangements - include when new IP will be created during the project
8. Business Continuity: Business continuity and disaster recovery requirements - include for critical services
1. Schedule 1 - Technical Specifications: Detailed technical requirements and specifications for the services
2. Schedule 2 - Resource Plan: Detailed breakdown of personnel, roles, and time allocation
3. Schedule 3 - Price Schedule: Detailed pricing breakdown, rates, and payment milestones
4. Schedule 4 - Service Levels: Detailed service level agreements and performance metrics
5. Schedule 5 - Implementation Plan: Detailed project plan with timelines and dependencies
6. Appendix A - Change Request Template: Standard template for requesting and documenting changes
7. Appendix B - Progress Report Template: Standard template for progress reporting
8. Appendix C - Acceptance Certificate: Standard template for deliverable acceptance
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