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Agreement For Outsourcing Call Center Support
"I need an Agreement For Outsourcing Call Center Support for our UK-based financial services company to outsource our customer support operations to a provider in India, with specific emphasis on data security and FCA compliance, starting from March 2025."
1. Parties: Identification and details of the service provider and client
2. Background: Context of the agreement and brief description of the services
3. Definitions: Key terms and their meanings used throughout the agreement
4. Services: Detailed description of call center services to be provided
5. Service Levels: Performance standards, KPIs, and measurement criteria
6. Data Protection and Security: Obligations regarding data handling, privacy, and security measures
7. Fees and Payment: Pricing structure, payment terms, and invoicing procedures
8. Term and Termination: Duration of agreement and termination provisions
9. Confidentiality: Protection of sensitive information and trade secrets
1. Transition Services: Process for transitioning services from existing provider - use when taking over from another service provider
2. Business Continuity: Disaster recovery and business continuation procedures - use for critical service operations
3. Technology Requirements: Specific technical infrastructure requirements - use when specific systems or technology are required
4. Staff Training: Training requirements and procedures - use when specific qualifications or training are needed
5. Compliance with Industry Standards: Specific industry regulations and compliance requirements - use for regulated industries (e.g., financial services)
1. Service Level Agreement (SLA): Detailed performance metrics and service standards
2. Pricing Schedule: Detailed breakdown of fees, charges, and payment terms
3. Data Processing Agreement: Detailed data protection obligations and procedures
4. Business Continuity Plan: Detailed disaster recovery procedures
5. Staff Training Manual: Training requirements and procedures
6. Technical Requirements: Detailed technical specifications and requirements
7. Key Personnel: List of key staff and their roles
8. Security Policies: Detailed security procedures and requirements
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