The Customer Relationship Agreement serves as the primary contractual framework for managing ongoing business relationships with customers under English and Welsh law. This document is essential for businesses providing regular services or maintaining ongoing customer relationships, particularly in regulated industries or where data protection is crucial. It incorporates necessary provisions to comply with UK consumer protection laws, GDPR requirements, and industry-specific regulations while establishing clear service delivery parameters and mutual obligations.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let ¶¶ÒõÊÓƵ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. 1. Parties: Identification and details of the contracting parties including registered addresses and company numbers
2. 2. Background: Context of the agreement, outlining the business relationship and purpose of the contract
3. 3. Definitions: Defined terms used throughout the agreement for clarity and consistent interpretation
4. 4. Services/Products: Detailed description of services or products to be provided under the agreement
5. 5. Term and Termination: Duration of the agreement, renewal terms, and circumstances for termination
6. 6. Payment Terms: Pricing, payment methods, schedules, and invoicing requirements
7. 7. Obligations of the Parties: Key responsibilities and commitments of both the service provider and customer
8. 8. Data Protection: GDPR compliance, data handling procedures, and privacy obligations
9. 9. Confidentiality: Protection and handling of confidential information shared between parties
10. 10. Governing Law: Jurisdiction and applicable law (England and Wales) governing the agreement
1. Service Level Agreement: Specific performance metrics, standards, and remedies for service delivery
2. Intellectual Property: IP rights, ownership provisions, and licensing terms
3. Force Majeure: Provisions for handling unforeseen circumstances and events beyond reasonable control
4. Change Control: Process for managing changes to services, specifications, or terms
5. Insurance: Required insurance coverage and minimum policy requirements
1. Schedule 1: Service Description: Detailed technical and operational description of services/products
2. Schedule 2: Pricing: Detailed pricing structure, rates, and payment terms
3. Schedule 3: Service Levels: Performance metrics, KPIs, and measurement methodologies
4. Schedule 4: Data Processing Agreement: Detailed data protection obligations and processing requirements
5. Appendix A: Contact Details: Key contacts, escalation procedures, and notice requirements
Authors
Relevant legal definitions
Clauses
Relevant Industries
Relevant Teams
Relevant Roles
Find the exact document you need
Pre Marriage Financial Agreement
An England & Wales legal document outlining financial arrangements before marriage, ensuring asset protection and clarity.
find out more
Customer Relationship Agreement
An England & Wales legal document notifying early termination of a tenancy agreement, ensuring compliance with housing legislation.
find out more
Financial Agreement After Marriage
A post-nuptial agreement under England and Wales law that establishes financial arrangements between married spouses.
find out more
Relationship Contract For Couples
A legally binding agreement under English and Welsh law that defines rights and responsibilities between cohabiting partners.
find out more
Financial Agreement Between Couples
A legal document under English and Welsh law establishing financial arrangements and responsibilities between couples.
find out more
Marriage Financial Agreement
A legally binding agreement under English and Welsh law that determines financial arrangements between spouses before and during marriage.
find out more
Consensual Relationship Agreement
A formal agreement under English and Welsh law documenting consensual romantic relationships between employees and establishing professional conduct guidelines.
find out more
³Ò±ð²Ô¾±±ð’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ³Ò±ð²Ô¾±±ð’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)