The Subscription Service Agreement is designed for use when establishing an ongoing service relationship between a provider and subscriber under English and Welsh law. This contract type is particularly relevant in today's digital economy where subscription-based business models are prevalent. The agreement addresses key aspects including service delivery, payment terms, service levels, and compliance with UK regulations including the Consumer Rights Act 2015 and UK GDPR. It provides a comprehensive framework for managing subscription services while protecting the interests of both parties.
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1. Parties: Identification and details of contracting parties
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Service Description: Detailed description of services provided
5. Subscription Terms: Duration, renewal, and termination conditions
6. Payment Terms: Pricing, payment methods, and billing cycles
7. Service Levels: Performance standards and metrics
8. Data Protection: Privacy and data handling obligations
9. Intellectual Property: Rights and restrictions regarding IP
10. Confidentiality: Protection of confidential information
11. Limitation of Liability: Liability caps and exclusions
12. General Provisions: Boilerplate clauses including governing law and jurisdiction
1. Free Trial Terms: Terms governing any trial period offered to customers
2. White Label Provisions: Terms for reselling or rebranding services
3. API Terms: Terms governing API access and usage
4. Professional Services: Terms for additional professional services such as implementation or training
5. Insurance Requirements: Specific insurance obligations for either party
1. Service Level Agreement (SLA): Detailed service levels, performance metrics, and remedies
2. Pricing Schedule: Detailed pricing tiers, payment terms, and fee calculations
3. Data Processing Agreement: Detailed data processing terms and obligations under data protection laws
4. Technical Requirements: Technical specifications and requirements for service usage
5. Support Services: Details of support services, response times, and escalation procedures
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