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The Recruiting Service Level Agreement serves as a crucial document for organizations in Indonesia seeking to formalize their relationship with professional recruitment service providers. This agreement is typically used when a company requires ongoing recruitment support and needs to establish clear performance metrics, service standards, and accountability measures. It incorporates requirements from Indonesian labor laws, including Law No. 13 of 2003 on Manpower and Minister of Manpower Regulation No. 39 of 2016, ensuring compliance with local recruitment regulations. The document details service scope, KPIs, payment terms, and data protection requirements, making it essential for companies looking to outsource their recruitment processes while maintaining quality control and legal compliance. This agreement is particularly relevant in today's competitive talent market where companies need reliable, measurable recruitment support while ensuring adherence to Indonesian regulatory requirements.

1. Parties: Identification of the service provider (recruitment agency) and the client company, including their registered addresses and company details

2. Background: Context of the agreement, including the client's recruitment needs and the service provider's expertise

3. Definitions: Definitions of key terms used throughout the agreement, including technical recruitment terms and performance metrics

4. Scope of Services: Detailed description of recruitment services to be provided, including sourcing, screening, and selection processes

5. Service Level Requirements: Specific performance metrics, KPIs, and minimum service levels to be maintained

6. Fees and Payment Terms: Pricing structure, payment schedule, and any success-based fees or retainers

7. Term and Termination: Duration of the agreement, renewal terms, and conditions for termination

8. Obligations of the Service Provider: Responsibilities and commitments of the recruitment agency

9. Obligations of the Client: Client's responsibilities, including provision of information and feedback timeframes

10. Compliance and Legal Requirements: Compliance with Indonesian labor laws and recruitment regulations

11. Confidentiality: Protection of confidential information and candidate data

12. Data Protection: Handling of personal data in compliance with Indonesian data protection laws

13. Warranties and Indemnities: Guarantees provided by both parties and indemnification provisions

14. Dispute Resolution: Process for resolving disputes under Indonesian law

15. General Provisions: Standard legal provisions including notices, amendments, and governing law