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A Complaint Letter About Electricity Bill is a formal document used when consumers in Nigeria need to dispute electricity charges or address billing-related issues with their electricity distribution company. This document type is essential in the Nigerian electricity sector where billing disputes are governed by the Electric Power Sector Reform Act and NERC regulations. The letter should be used when there are significant discrepancies in billing, suspected meter reading errors, or unexplained charges. It serves as an official record of the complaint and often forms the first step in the formal dispute resolution process. The document typically includes account details, billing history, nature of the dispute, and supporting evidence, structured according to NERC's Customer Complaints Handling Standards and Procedures. It's crucial for maintaining a paper trail and can be escalated to regulatory authorities if needed.

1. Sender's Address and Contact Information: Complete contact details of the complainant including account number and meter number

2. Date: Current date of writing the letter

3. Recipient's Address: Full address of the electricity distribution company's customer service department or relevant authority

4. Subject Line: Clear indication that this is a complaint about electricity billing with reference numbers

5. Salutation: Professional greeting to the appropriate authority

6. Opening Paragraph: Introduction identifying yourself as a customer and brief statement of the complaint

7. Bill Details: Specific details about the disputed bill(s) including dates, amounts, and account information

8. Problem Description: Detailed explanation of the billing issue and why you believe it is incorrect

9. Previous Actions Taken: Description of any attempts already made to resolve the issue

10. Request for Resolution: Clear statement of what action you want the company to take

11. Closing: Professional closing with expectation of response and timeline

12. Signature: Your name and signature