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The Car Delivery Delay Complaint Letter is a formal document used when a consumer experiences significant delays in receiving their purchased vehicle in the Netherlands. This document is crucial when communication with the dealer or manufacturer has not resulted in a satisfactory resolution. It should be used after the agreed delivery date has passed and reasonable attempts to resolve the issue informally have been unsuccessful. The letter incorporates relevant Dutch consumer protection laws and Civil Code provisions, particularly focusing on contract breach and consumer rights. It typically includes details of the original purchase agreement, documentation of the delay, impact on the consumer, and specific requests for resolution. The document serves both as a formal complaint and potential evidence for consumer protection authorities or legal proceedings if further escalation becomes necessary.

1. Sender's Details: Full name, address, and contact information of the complainant

2. Recipient's Details: Car dealer's/company's name, address, and relevant department

3. Reference Information: Order number, vehicle details, and original purchase agreement date

4. Subject Line: Clear indication that this is a formal complaint regarding delayed car delivery

5. Original Agreement Details: Specified delivery date and key terms from the original purchase agreement

6. Delay Description: Detailed timeline of delays and any communications received about the delay

7. Impact Statement: Description of how the delay has affected the complainant

8. Legal Basis: Reference to relevant consumer rights and contractual obligations

9. Specific Request: Clear statement of desired resolution and timeline for response

10. Closing: Professional closing with clear next steps and contact information