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The Complaint Letter For Damaged Goods is an essential document used in the Netherlands when goods received are damaged, defective, or not in conformity with the purchase agreement. This formal communication is structured to comply with Dutch consumer protection laws and EU regulations, particularly the Dutch Civil Code (Burgerlijk Wetboek) and EU Consumer Rights Directive. The letter should be used promptly upon discovery of damaged goods and includes crucial details such as purchase information, damage description, supporting evidence, and specific remedy requests. It serves both as a formal notification and a legal record, potentially forming the basis for further legal action if necessary. The document is particularly important as it establishes a paper trail and demonstrates compliance with legal requirements for filing complaints about damaged goods in the Dutch jurisdiction.

1. Sender's Details: Full name, address, and contact information of the complainant

2. Recipient's Details: Company name, address, and if possible, specific department or contact person

3. Date: Date when the letter is written

4. Reference Information: Order number, invoice number, delivery date, and any other relevant transaction identifiers

5. Subject Line: Clear indication that this is a formal complaint about damaged goods

6. Purchase Details: Description of the purchased item(s), including date of purchase, price, and where/how it was purchased

7. Damage Description: Detailed description of the damage found, when it was discovered, and its impact on the product's usability

8. Legal Basis: Reference to relevant consumer rights under Dutch law and EU regulations

9. Specific Remedy Request: Clear statement of what you want (replacement, repair, refund)

10. Response Timeline: Specification of expected response timeframe

11. Closing: Professional closing statement and signature