������Ƶ

The Complaint Letter For Damaged Goods is an essential document used in Indonesian commercial transactions when received goods are damaged or defective. This document is specifically designed to comply with Indonesian consumer protection regulations, particularly Law No. 8 of 1999 and related Ministry of Trade regulations. It serves as the initial formal step in seeking remedy for damaged goods, documenting the nature of the damage, circumstances of discovery, and requested resolution. The letter should be used promptly upon discovery of damaged goods and must include specific details about the transaction, clear documentation of the damage, and a formal request for resolution. This document is crucial for establishing a paper trail and can be used in subsequent legal proceedings if the initial complaint remains unresolved. The format and content are structured to ensure compliance with Indonesian legal requirements while maintaining professional business communication standards.

1. Sender's Details: Complete name, address, and contact information of the complainant

2. Date: Current date of writing the complaint letter

3. Recipient's Details: Complete name, address, and contact information of the company/seller

4. Subject Line: Clear indication that this is a complaint regarding damaged goods

5. Transaction Details: Information about the purchase including date, invoice/order number, and product details

6. Damage Description: Detailed description of the damage found, when it was discovered, and its extent

7. Impact Statement: Explanation of how the damaged goods have affected you

8. Previous Contact: Summary of any previous attempts to resolve the issue

9. Desired Resolution: Clear statement of what resolution you are seeking (replacement, refund, etc.)

10. Closing Statement: Professional closing with deadline for response and any legal actions that may be taken if unresolved